Why do my play counts reset to zero randomly?

Well, I just tried it and it is still "Zeroing" out tracks on me. 😠

So I see that iTunes 11.0.1 is out - any idea if this fixes this issue at all?

It's probably due to the size of the library. Bigger the library = more counts messed up. That's one thing they asked me to provide (all the different media types, how many, what size, etc).

The iTunes library on my machine is ~300gb in size, ~38465 songs.

I don't use smart playlists. I only have about 5 playlists that I created the old fashioned way.

Strange, that screenshot isn't displaying.

You can see it here tho.

Mine is only about 14 GB but my movie and TV shows is at the multiple TB level.

Thank you CCC.

Scott

Also, I noticed that while Playcount was set to zero it stil contained Last Played data. So my Smart lists based on last played weren't affected.

This is ridiculous. I'm not buying music on the iTunes store anymore. Wish Apple would stop being so draconian

This might sound sarcastic, but it isn't. Thank you for putting what I did into clearer steps. I think we've finally got this issue licked.

Has anyone been able to confirm if the 11.0.2 update fixes this problem or not?

@mluton

I updated my iTunes earlier today, and unfortunately the new update has not fixed this problem.

I couldn't agree more with you.