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My ringer does not work when I receive messages, I can play the sound when I set it, but it doesnt work when i actually get a message

I am a volunteer firefighter, and our department is paged via text message. I have a certain tone set specifically for that message so I wake up when it goes off. I can play it when I set the sound, however when a message actually comes no sound is heard. I have missed two calls because of it and i am starting to get really frustrated. My volume is turned all the way up, but the only thing i get is vibration

iPhone 4S, iOS 6.0.1

Posted on Dec 4, 2012 7:50 PM

21 replies

ZBingham Author

Level 1

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Dec 5, 2012 4:34 PM in response to Jeremy Bohn

I tried all 3 steps, and still no change....

bbell6

Level 1

100 points

Dec 6, 2012 6:43 AM in response to ZBingham

Your contacts will be in your backup.

eileen81

Level 1

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Dec 6, 2012 7:19 AM in response to ZBingham

I also have this problem. I have done a hard reset and it fixes it temporarily but then goes back to not having a tone when receiving a text. My next step will be to try reset the phone but I hate to do that unless there is no other choice. I was also hoping there was an easier fix.

bbell6

Level 1

100 points

Dec 6, 2012 7:31 AM in response to eileen81

If you've already done the reset, the next step is a restore of the device. Just make sure you create a backup first in iTunes or iCloud so you don't lose any of your content.

ZBingham Author

Level 1

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Dec 6, 2012 7:43 AM in response to bbell6

I've done that too.. 😟

bbell6

Level 1

100 points

Dec 6, 2012 11:10 AM in response to ZBingham

Then you would most likely need a replacement. You can set up an appt. for an Apple Retail Store at apple.com/retail or call 1800myapple to get it it replaced through tech support

My ringer does not work when I receive messages, I can play the sound when I set it, but it doesnt work when i actually get a message