After downloading a rental, I can not find where iTunes 11 puts the Movie Rentals. I know that it is in my "Movie" folder and I can play it from there, but where is it on iTunes 11, so I do not have to open up the "Movie" folder to play it?
Mac mini (Late 2009), OS X Mountain Lion (10.8.2), Intel Core 2 Duo
I, too, had this problem. If you go under Movies, centered along the top bar (below the information/playback controls) are several filtering options, including Rented, which is where you'll find your movie rental. The default that it opens to is the Movies tab, which apparently doesn't include rental movies.
I had the same issue. I even called Apple. I could see in the status bar that the fie was downloading, but I could not access it. I called the support line, saying I could not play the movie yet, and their response was, wait for it, that you could never view rentals until the entire fie, download in the first place. So, they lied, basically. I stead of telling me where the file was being downloaded, they ignore the larger issue and just say "oh, you could never view a rental movie before the file was downloaded."
I do hope more people complain and force Apple to deal with this situation.
iTunes is putting it in your "Music" file like normal and you can open up the "Music" file and find your rental there, but like you I can not find it in the iTunes interface itself. I see it downloading, I found what retrogeek says, but there is no drop down called "Rental," unlike the previous version which automatically opened a "Rental" file in the sidebar. Apple seems to always blame the user instead of just saying they know about the issue and are going to fix it. I don't know what they are talking about when they misinformed you about watching it as it downloads, I watch my movies after I get about 100 MB downloaded also.
Thanks saneman. I did look in "music" (I searched for the movie name), but I could not find the file. Perhaps the file itself is only viewable after it has been completely downloaded? Whatever, I saw the movie via blockbuster. I won't be renting any content from Apple until this resolved.
I meant to put the file "Movie," oops!, but the same applies.
No, it was certainly not in the "movie" section, that was the first place i looked. The file probably can't be viewed until fully downloaded. Thanks for responding!
I have rented two movies, they are visibly "done" in the download window. I cannot locate them in iTunes, in any folder, Movies, Music, TV shows, etc.
They show up on my shared iPad in the Rentals tab. Did Apple forget this tab in the new iTunes?
That seems to be the consensus so far. I found mine in the folder hierarchy: iTunes / iTunes Media / Movie.
Spotlight works. Not what I would call an improvement, though...
Hello! I had the same issue last night: the movie was 100% downloaded but impossible to find trough itunes. The movie file was in itunes>music>movie folder, but i was not able to open it with QuickTime nor Vlc nor itunes it self... I have wrote a customer complain but i am still for Apple reply. After a lot of difficulties to import new music, this is the second itunes 11 major bug...
If you make another complaint direct them to this forum so they can see that this issue is not just user error, but an iTunes bug that Apple needs to be addressed. Thanks!
I have a follow up. I found the answer on another thread. When you rent a movie, you can't have the sidebar view on. Turn that off, and click the "movie" tab. On the top of the screen, the menu options at the top "unmatched/movies/genres/home movies/list" adds another option -- "rented" when you purchase a rental. I just rented something for .99 to test it, and indeed it works, And, I even got the "your movie is available to viewed, do you want to see it now" message.
Oh, edit: you can have the sidebar on. It is just that I never noticed the "rented" option. You have to click on "rented" to see the movie icon in your library. Odd that I did not see that before.
Hello all,
I finally gave up even with the itunes support help.
i've tried again yesterday, when update 11.0.1 was installed : it is now working!!
The rented movie is not directly located in right side bar (like it was in itunes 10) but in a "rent tab" inside the "film" library.
i still need to check if importing new music is also working good.
The update fixed the issue, because before the rental was not appearing in my sidebar. I tested it after the update like you did Montebello, Lisa.
After the 11.0.1 update, there's a Rented column in the Movies section, and the movies I rented are there.
Trying to mark posts as helpful /problem solved, but can't see how.
Thanks, though!
Where does iTunes 11 put rentals?
