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can't plug lightning cable into iphone 5

Hi, I am hoping someone can help me with a problem that has just occurred.


I have just tried to plug in my iphone 5 to my charger via the lightning cable, but the plug at the iphone end will not go in, it goes almost in then stops before it is able to locate and click into place, so I have been unable to charge it.


Can someone please help?


Many thanks in advance.

iPhone 5, iOS 6.0.1

Posted on Dec 8, 2012 9:43 AM

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Question marked as Best reply

Posted on May 27, 2017 10:25 PM

Hi there,

I had the new iphone 7 plus for about a month and when Iplugged in for charging this morning the charging was ongoing but my lightning cable won't lock in fully. I panicked , booked a genius bar appointment and was very nervous.The charging was fine, but I was very much worried. Thanks a lot to this forum,{Tried with plastic paper clip and I got paper lint (since I wear scrubs at work and the phone sits in my pocket)}, much appreciated.User uploaded file

40 replies

Jul 18, 2016 1:42 PM in response to gwforeman

Thank you so much for this information gwforeman. I'd also like to thank jpaylor as well for providing the additional trouble that he had with fixing this. I too tried using a torch light to inspect the opening but found no problems. Before googling, I even tried a paper clip to feel around for issues and felt nothing.


After reading all the comments about how it was difficult to tell and after many tries the users finally got it, I decided to try the paperclip again. And guess what, it worked! It was definitely lint at the bottom of the inside port on the device. I had to scrape it up off the floor of port and got it out. The cable now perfectly seats and charges! Thanks!

Nov 21, 2016 7:04 AM in response to djmooch

I was about to make a Genius Bar appt. but I didn't want to wait 4-5days for an opening. It didn't look like there was anything blocking the lightning port, but when I used a paper clip to poke inside it was felt kinda rubbery and looked dark gray. Turned out it was a lot of compacted sticky debris (see photo). I managed to pick it all out and now my lighting cable plugs in fine.


This is my 3rd iPhone and this has never happened before. I'm surprised that this happened with my relatively new iPhone 7plus!

Thx everyone!

User uploaded file

Nov 21, 2016 12:05 PM in response to badri vemala

Hello all, I got panicked in few mins because my phone was no longer charging but with the same charger my friend's phone was charging. I checked the posts visually but could not find anything stuck inside. As I read the comments here, I again tried and tried with tooth pick but failed.


Finally I used a thin metal pin with a plastic enclosure and tried cleaning it, it had minute thread clogged inside. Which was blocking access for charger pin to enter fully. However it's solved now, thanks to everyone here!

can't plug lightning cable into iphone 5

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