Cursor disappearing using Photoshop CS4, CS5, CS6

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Level 1

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Cursor disappearing using Photoshop CS4, CS5, CS6

My cursor started dissappearing in Photoshop on not 1 but 2 iMacs right after I installed Mountain Lion. As I am having this issue on 2 machines running 2 different versions of Photoshop and the fact it started happening the minute after I installed Mountain Lion. I have contacted both Adobe and Apple people. Adobe has been great responding to all of the Digital Design professionals that rely on these products to make a living. I have no doubt Adobe has done everything they can just for the simple fact that they are still talking to people about this on a discussion group that I started on Adobe's website 4 months ago. Apple's support people on the other hand are no longer acknowledging my emails regarding this very serious flaw in the new OS code. Apple has the money, resources and people to fix this issue. An issue that in my opinion, should have never happened.

iMac (27-inch Late 2009), OS X Mountain Lion (10.8.2)

Posted on Dec 8, 2012 1:54 PM

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Answer 1

Eric Root

Level 10

685,251 points

Dec 8, 2012 2:36 PM in response to one2cre84u

Maybe this will help:

http://support.apple.com/kb/HT1379?viewlocale=en_US&locale=en_US

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Answer 2

Mar 6, 2013 3:29 AM in response to Eric Root

nope... this is a known issue for users. Hopefully will be resolved soon (not holding my breath though). Some people have suggested resetting pram, uninstalling flash, quitting Safari, updating java, installing third party mouse driver software etc... but for me nothing has worked yet.
I have 2 monitors and this happens quite a lot, but ONLY on my iMac monitor. If i move the mouse cursor to my second screen it's visible there, move it back to my iMac screen and it disappears.

My workaround is to hover over the dock to claim my cursor back, but that is really just an annoying thing to do every 5 mins.

I am convinced this is a OSX issue but the two companies are just pointing fingers which will not result in any fix any time soon.

Thinking about selling my two Apple machines because of this bug.

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Answer 3

May 29, 2013 10:42 AM in response to pungsveittur

I agree. Apple has fallen down on this one. When I reported the problem, which started immediately on upgrading to 10.8, they said they had never heard of the problem before. Seriously?

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