Apple Event: May 7th at 7 am PT
My Mac Pro will not connect to the internet, but it connects to Wifi via my comcast modem.
the modem was switched out today, but I couldn't connect before that - which is why they came and replaced my modem.
The lights in the Diagnostics window say:
Ethernet: connected
Wifi: connected
ISP: Fail
Internet: Fail
Server: Fail
Any ideas?
Mac Pro, Mac OS X (10.7.5)
I don't know how I would connect. Please give me exact instructions on how to do that once I am in Recovery mode and the Safari page is up.
When I was in recovery mode and I asked for help online, it was just a safari page with options on it. I chose the one to repair the disk.
Otherwise I have no idea what you wanted me to do.
All I'm asking you to do is load a web page in Safari. Any page.
Do I turn off wifi before I go into recovery mode? Am I doing this to see if ethernet works while in recovery mode? Or do you want me to load a page while in wifi?
Do I turn off wifi before I go into recovery mode? Am I doing this to see if ethernet works while in recovery mode?
Yes, exactly. Turn off Wi-Fi and test Ethernet in Recovery. If it works, you know the hardware is OK.
Yes, I could connect to other webpages while in recovery mode, with wifi turned off.
Weird!? What is the problem, any idea?
Now under network settings, Ethernet 1 has a green light next to it (as does wi-fi) but Ethernet 2 and Firewire do not.
When I try to use the Assist me function / Diagnostics, the ISP/Internet/Server lights are all red, however when I'm using wi-fi, all lights are green.
This thread has been going on far too long, but it seems to me we're going in circles. I think I suggested about a month ago that you turn off Wi-Fi when trying to connect with Ethernet.
I did do that a long time ago, but you didn't say anything about being in recovery mode.
But what does this even mean. It still doesn't work.
Have you tested in safe mode, with Wi-Fi turned off? If not, please do that.
What is safe mode?
Please read this whole message before doing anything.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Did this when on the phone with the apple tech and had the same result as now.
After booting in Safe mode the Apple and a progress bar appears. The bar fills in 1/5th of the way and then hangs up. I let the comuter sit like this for hours, and the progress bar did not get any farther than this, so I couldn't actually get into safe mode.
Back up all data to at least two different storage devices.
Boot into Recovery, launch Disk Utility, and erase the startup volume. This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups. For a walkthrough, see here:
Don't transfer the Guest account, if it was enabled on the old system.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Hey Linc,
Thank you soo much for all of this. I am not going to have time to do this latest "assignment" for a few weeks. Just wanted to let you know. I'm starting a new job, and will be tied up for a bit. Also, I'm getting a new laptop in a few days (it was delivered today!), so hopefully that will connect via ethernet.
I Will try this method once I have some time, but I just wanted you to know it would not be immediately.
I reeealllly appreciate all of your help, and I will def try this step to get to the bottom of this.
I'll be back once I get this step accomplised. Talk to you later!
That's fine, but if anyone else replies to this thread before you do, I'll have to unsubscribe from it. I can't be deluged with email notifications.
Mac Pro won't connect to Ethernet
