Canon scanner (Canoscan 8600F series) will not work after OS upgrade.

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Level 1

0 points

Canon scanner (Canoscan 8600F series) will not work after OS upgrade.

I used the scanner when when it was 10.6 just fine and 10.7 but as soon as I upgraded it to 10.8, it wouldn't. Officially the website supports up to 10.6. I don't know how it worked on 10.7. Now, it doesn't even recognize the scanner.

One thing was I did wipe out the drive and re-install the OS because OS upgrades would perform better. Trying to re-installing the older drivers don't help.

MBP 2010 15, Mac OS X (10.6.7), PowerBook G4 15" 1.67G

Posted on Dec 15, 2012 11:22 PM

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Answer 1

LousyFool

Level 4

2,668 points

Dec 15, 2012 11:37 PM in response to m.a.paik

First, Canon (and a few other printer and scanner) drivers are distributed via Apple's software updates.

Then, 10.8.2 requires many if not most apps and drivers to be updated. If you just upgraded to 10.8.2, the newest drivers should be included, otherwise they should show up once you run Software Update.

Alternatively, you can check http://support.apple.com/downloads/ for the latest and greatest.

However, it appears that your scanner is not (yet?) supported in 10.8.2. Check here and follow the link there: http://support.apple.com/kb/HT3669#canon - your scanner is not listed.

Note that it's Canon's job to provide the drivers, Apple only helps distributing them. So, you may want to contact Canon and ask them, then sit and wait... sorry...

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Answer 2

PAHU

Level 6

16,723 points

Dec 15, 2012 11:49 PM in response to m.a.paik

Canon Australia is showing a driver for 10.7 - v12.13.3. You could see if you can install this driver. Note that it won't be digitally signed for 10.8, so you will need to right-click (or Control-click) on the installer and select Open.

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Answer 3

m.a.paik Author

Level 1

0 points

Dec 16, 2012 9:09 AM in response to LousyFool

Canon replied that they don't intend to support it. Instead they offered a trade-in program at a discount if I bought from Canon directly within 24 hours.

Plus it was not on the support list for Apple support.

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Answer 4

LousyFool

Level 4

2,668 points

Dec 16, 2012 9:20 AM in response to m.a.paik

Oh well.

Hmm, at least they're offering you some help. Hope the deal will be okay for you if you're going for it.

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