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Level 1

8 points

Cannot See Nano in Device Manager, ITunes or Ipod Updater

Help! I purchased a new Nano 3 weeks ago and I have been struggling with it ever since. I had it working very briefly, with some songs loaded. However, I then applied the lastest update (03-23) and my nano hasn't worked since. I've tried everything. I've uninstalled and reinstalled. The Nano does not show up in Windows Device Manager, and it does not show up in Itunes or in ipod Updater. In all the postings I've read with suggested solutions the nano was at least showing up SOMEWHERE. Mine doesn't show up in any of the three places. The songs I had loaded onto the Ipod disappeared, although they still show on my computer in ITunes. I have 2 USB 2.0 ports, and I've tried switching between those, but that still doesn't work. I am able to plug my Palm into either of the 2 ports and do a Hotsync, so I know the ports themselves do work. One post suggested putting the nano into disk mode before opening up the ipod updater. I have tried and tried to get my nano into disk mode and I can't get it to do that. The Apple logo comes up, I try to press Select and Play/Pause but it just comes up with the language selection list. I click on "English" and it brings up the regular menu. I do remember my computer restarting with the Nano still connected when I was working on this problem early on. Could that have damaged something or reset something? I've spent hours and hours over the past couple weeks on this problem and I'm truly stumped. Can anyone help? At this point I don't know what else to do except take it back to Best Buy. Thank you in advance to anyone who can advise.

Dell Pentium, Windows XP

Posted on Apr 27, 2006 1:18 PM

115 replies

Elmolca

Level 1

0 points

Jun 20, 2006 6:20 PM in response to CherylS

Hi GailPod

My notebook recognize my Nano but my PC doesn´t it. If I follow your 5 steps I´m afraid that my notebook doesn´t recognize my nano anymore. Do you think that it could hapen ?

Thanks in advance.

Jul 3, 2006 8:55 PM in response to CherylS

ok this is not just because of the update. i just bought this thing. it came with the 1-10-06 version and i can't get it going. i can't do anything because the only way to charge it is by hooking it up to the usb...... WHICH DOESN'T RECOGNIZE IT!!!!!!!! i tried downloading the HP thing, but i don't know what to do next. i'm not really sure how to switch to disc mode but i don't think i could do it anyway because the thing is not even charged yet.

i bought a cheaper mp3 player last year.... so much better than this nano!!!!!

can someone please help me fiugre this thing out. when i first plugged it in, it worked for about 2 minutes, then eveything just disappeared.

Jul 3, 2006 10:26 PM in response to weemalky

OMG U R THE BEST!!!!!!!!! I have been so mad it;s been three days and ive tried everythign in teh world thx to everyone else to for teh suggestions tho it helped but thx mainly to you to put it in easy words everyone else said about teh same as you but didnt really explain it i owe u sooo much thx!!!!!!!!!!!

Jul 4, 2006 7:54 PM in response to Pickle_tkl

WWOWO u guysss havee helpedd me so muchhh u dunnn understanddd!! especialllyy Cheryl S & Gailpod & weemalky .. lyk u have no idea how much i love u .. its isane but.. umm new problem i finally got my ipod to be recognized nd my itunes said updating songs but i had 477 wen it finally finished both screen said ok to disconnect and i did nd now its stuck on a screen dat says USE iTUNES TO RESTORE anyy ideass on how to fix thisss..thankss lovess*happy 4th..oh yea nd once again thanks to all u guys for gettin it to be recognized i was lyk totally jusss lyk dancing around my house ahahah.. well lovee u guyss .. butt i still need helpp*urr loveelly nicc<33

Jul 5, 2006 4:30 AM in response to CherylS

okay i have tried downloading the usb tool...yet to no avail when i try and use the downloaded program it says checking for device....so i went to sleep and thought by the time i woke it would have finally found the device...well it still hasnt....someone please help.....im about to start a traveling job and will need my ipod to keep me company...

sully3

Level 1

6 points

Jul 16, 2006 1:57 PM in response to brandon in orlando

This solution worked for me as well; however, I did go through the steps here before doing the format and restore. The steps below didn't solve it but may help (especially reinstalling the COM interface) for those who can't see their iPod.

http://docs.info.apple.com/article.html?artnum=93716

Good luck.

Jul 18, 2006 12:17 AM in response to GailPod

Gailpod, do I have to run the 03 updater or can i run the 06 updater? and do you have a working link to that driver?

Pytti

Level 1

0 points

Jul 18, 2006 5:55 PM in response to GailPod

when i click start to format theres a message that says "there is no media in the specified device"... what can i do?

sachint

Level 1

0 points

Jul 19, 2006 6:46 AM in response to GailPod

I have the solution!:
1. Download HP USB Disk Storage Format Tool (google
it) and install.
2. Connect iPod to USB and set the iPod in Disk Mode
(details are on website)
3. Run HP USB Disk Storage Format Tool and format to
FAT32.
4. Run iPod Updater 2006-03-23 and select restore.
5. Run iTunes and copy music

Enjoy!!!!!
-GailPod

Windows
XP

Hi Gallipod,

I got my Nano a couple of months back, It was running fine till around 15-20 days back and I did not do any update or anything. For my surprise, one day when I connected it to computer, it was not recognized I am getting this error

"The drivers for this device are not installed. (Code 28)
To reinstall the drivers for this device, click Reinstall Driver."

I have tried performing the steps that you suggested but as my i-pod is not recognized as USB device therefore HP format tool is also unable to format the device.

Can you please suggest anything to solve the issue.

Thanks in advance.

PC Windows 2000

BCinNYC

Level 1

0 points

Jul 19, 2006 6:24 PM in response to CherylS

I think iPod Updater 1.2 corrupted my iPod Nano. I have tried the reset, but when I run the iPod Updater 06-28 I get a firmware error and then I am back to square 1. Please help.

dwootton

Level 1

0 points

Jul 20, 2006 1:38 PM in response to CherylS

Does anyone know how long it should take to reformat a 40gb ipod. I have been following the 5 steps and currently formatting using the HP USB tool, but it has been going for over an hour, with no change in status.

Any idea how long or what I do next ?

Thanks

dwootton

Level 1

0 points

Jul 21, 2006 12:56 AM in response to dwootton

Following on from my previous question, I left my iPod ofrmatting overnight and after 9 hours, it finally finished this morning - with an Error - Volume To Big.

Any ideas what I do next?

Jul 26, 2006 12:28 PM in response to weemalky

You are a lifesaver! I had the same problems as everyone else did and your step by step instructions worked. I have been working for the past 3 days on getting my nano recognized by my laptop. I updated with 03-23-06 and my nano had an exclamation point and folder on it. The screen went dark (no color) and it said "do not disconnect". I looked in My Computer and it showed up as removable storage device. It would not appear in itunes and in preferences it said no iPod connected. I put nano in disk mode, deleted iPodservice.exe in task manager, and reformatted it to FAT32. I didn't even use the HP USB formatting tool. Previously, the Update application was grayed out but it worked after I formatted my nano. I ran my software that came with my nano (01-10-06) and I am listening to my beloved tunes as I am writing this. Good Luck to everyone! Hope this helps (and is detailed enough).

DD2000

Level 1

0 points

Jul 27, 2006 5:55 AM in response to CherylS

Gailpod - I love you. It took 3 hours but I got my nano fixed.

Apple shame on you. My nano was screwed up by the newer version of updater 2006-06-28 so you have sent out a second updater that screws up people expensive MP3 players. I suggest you get somebody competant to come in and fix this clear inability to write functioning code.

Jul 27, 2006 11:15 AM in response to weemalky

this guy and and gailpod got the answer, just click in the link, execute the program and that program will erase (dont worry, i hope you got all your songs in other place) your ipod, then follow the instrutions

FOLLOW THESE STEPS AND UR IPOD PROBS WILL B FIXED
1. Download HP USB Disk Storage Format Tool (google it) and install. ftp://ftp.compaq.com/pub/softpaq/sp27001-27500/SP27213.exe
2. Connect iPod to USB and set the iPod in Disk Mode (details are on website) EASY!!!
3. Run HP USB Disk Storage Format Tool and format to FAT32.
4. Run iPod Updater 2006-03-23 and select restore.
5. Run iTunes and copy music

THANK YOU GAIL!!!

THERE´S A LOT OF PEOPLE LOOKING IN ANOTHER TOPICS, BUT I THINK THAT THIS IS THE RIGHT ONE
Forum: Connecting the iPod nano to Windows

hp pavilion ze5170 Windows XP lap top

Cannot See Nano in Device Manager, ITunes or Ipod Updater