Configurator is 'Unable to Update iOS". Error 11 (Preflight options copy fail)

Question

Configurator is 'Unable to Update iOS". Error 11 (Preflight options copy fail)

I'm attempting to restore 720 iPads to factory settings, and place a Configurator profile on them.

I'm using a Bretford Cart that holds up to 30.

Everytime I run configurator, it's unable to update iOS, and it specifically says that It "failed to copy preflight options during recovery mode restore. Error 11."

Half of them work, and are done correctly, and the other half give the error.

Some of the iPads are on iOS 5, I'm sure, considering the amount of iPads that I'm dealing with. Could this be the issue?

What am I doing wrong?

MacBook Pro, Mac OS X (10.6.8)

Posted on Dec 18, 2012 8:51 AM

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Answer 1

Best reply

mtsd-vt-it

Level 1

18 points

Apr 18, 2013 9:33 AM in response to Taylor Daughtry

I ended up calling Enterprise support. They had me close iTunes, restart Configurator, and bam it just worked. I was totally baffled since I have iTunes open all the time when I'm using Configurator.

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Answer 2

Apr 18, 2013 7:45 AM in response to Taylor Daughtry

Did you ever get a solution to this? I am having the same problem.

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Answer 3

Apr 18, 2013 8:18 AM in response to mtsd-vt-it

It's been a while, but I think I had to finally completely reset all of them to factory settings, and run them through the entire system again.

It could be the cart (and configurator) having a problem applying settings to multiple OS installs. I'd put my money on this being the issue.

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