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Question: What if hard reset doesn't work

My son attempted a hard reset however, all that appears on the screen is the Apple now. Can't turn on or off. What do we do now.

iPod touch, 8GB, 4th generation

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Dec 20, 2012 5:26 AM in response to carolfromamelia In response to carolfromamelia

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

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Question marked as Helpful

Dec 20, 2012 5:26 AM in response to carolfromamelia In response to carolfromamelia

Try:

- iOS: Not responding or does not turn on

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Apple Retail Store - Genius Bar

Dec 20, 2012 5:26 AM

Reply Helpful (1)

Dec 20, 2012 7:23 AM in response to lllaass In response to lllaass

Yes, the batter was completely drained (since its been sitting around & wouldn't shut off). I plugged in in yesterday to see if I could fix the problem. The apple on the screen goes away sometimes but the unit stays on. Since the computer doesn't recognize the unit, I'm guessing everything is completely wiped out.

Dec 20, 2012 7:23 AM

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Question: What if hard reset doesn't work