Unable to set up Canon c5035 printer

Hi all,

I have been trying to connect to an office printer but have been unable to. This is in an all Windows environment with minimal interest from IT to help me. The printer is a Canon iR-ADV C5035 with UniFlow Secure Print activated. The printer is being shared via a print server with the address xx.xx.xx.xx/printserver (on windows you could connect to \\hostname\printserver or \\xx.xx.xx.xx\printserver).

On my Mac I'm running 10.8.2 and have installed the UFR2 V2.43 driver.

When adding the printer I do the following:

In Print and Scan System Preferences, click the plus sign
Select IP and provide the IP address of the printserver. Protocol is Line Printer Daemon - LPD. I then select the Canon iR-ADV C5030/5035 UFR II (UK) driver.
On the Setting up <Printer Name> sheet that appears I leave the options untouched.

With the printer added I try to print. I get a message stating "The printed output may be incorrect because the printer information has not been acquired. Start Printer Utility to get this printer information" (more on that later). The queue appears and I get the following message:

Canon UFR II Printer Driver

Cannot communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information.

When trying to get the Printer Information via the Printer Utility I get the same error as above, a long wait follows while printer information is gathered. I then get the following message:

May not have been able to get the printer information.

If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information.

Finally Printer Information appears, stating the communication method (Unidirectional), duplex unit (available) and User inboxes (available).

So, anyone have any ideas? It should be noted that the Secure Print is using domain authentication for Windows users and then people punch in a pin code once at the printer to pick up their printed documents. Department ID is not in use as per one of our IT guys.

Many thanks for any help you are able to give.

Posted on Dec 20, 2012 10:20 AM

Jul 29, 2015 7:33 PM in response to PAHU

Thanks so much for your quick help, PAHU. Here's the modal I keep getting:

Canon UFR II Printer Driver

Cannot communicate with the printer, or the printer is not supported. If the printer is supported, check the printer connection and add it again, then start Printer Utility to get the printer information.

It lists in System Preferences / Printers & Scanners as paused. When I open the Canon UFRII Printer Utility and ask for Printer Information, a dialog sheet indicates that "Printing paused. Do you want to resume printing" To which I click "Resume." That's also when I see the above modal. It takes about a minute "Getting printer information...", then drops a sheet saying:

May not have been able to get the printer information.

If the contents in the [Printer Information] dialog differs from the actual printer configuration, check that the printer is functioning correctly, then try again to get the printer information.

Well, they do: the only pieces of info in the Configuration are "Communication Method: Unidirectional" and "Duplex Unit: Available". Both computers match.

I've checked that the System Info data is (as much as possible) identical. One difference I'm not sure matters is that, on the host computer (the Mac Mini to which the printer is physically connected and, ergo, shared from), "System Printer Sharing" is on, whereas on my client MBP it is not. Again, not sure if that's relevant, as I don't share the printer from the MBP.

Below is a comparison of the two printer devices described on each computer in System Information:

Mac Mini
Status:Idle
Print Server: Local
Driver Version: 2.0
Default: Yes
System Printer Sharing: Yes
Shared: Yes
URI: cntdbmu://USB/Canon_MF4320_4350__UFRII_LT_/usb://Canon/MF4320-4350%20%28UFRII%2 0LT%29?serial=SJF970190588G
PPD: Canon MF4320-4350 UFRII LT (US)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 2.0.0 (cups-408.2)
Scanning support: Yes
Scanning app (bundleID path): -
Scanning app version: -
Scanner UUID: 00000053-4A46-3937-3031-393035383847
Printer Commands: AutoConfigure Clean PrintSelfTestPage
CUPS filters:
cupstomcdufr2:
Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2
Permissions: rwxr-xr-x
Version: 2.43
commandfilefilter:
Path: /Library/Printers/Canon/UFR2/Cores/commandfilefilter
Permissions: rwxr-xr-x
Fax support: No
Printer utility: /Library/Printers/Canon/UFR2/Utilities/Canon UFRII Printer Utility.app
Printer utility version: 2.43
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes

And here's the info for the MBP:
Status: Processing (??? Not sure why about this)
Print Server: Local
Driver Version: 2.0
Default: Yes
System Printer Sharing: Yes
Shared: No
URI: cntdbmu://DNSSD/Canon_MF4320_4350__UFRII_LT____Michael_Maysb_9_Intel_Mac_mini/m dns://Canon%20MF4320-4350%20%28UFRII%20LT%29%20%40%20Michael%20Mays%E2%80%99%20I ntel%20Mac%20mini._ipps._tcp.local./?uuid=96fcdf28-f4c4-3f01-6c5d-7bdd41259324
PPD: Canon MF4320-4350 UFRII LT (US)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 2.0.0 (cups-408.2)
Scanning support: No
Printer Commands: AutoConfigure Clean PrintSelfTestPage
CUPS filters:
cupstomcdufr2:
Path: /Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2
Permissions: rwxr-xr-x
Version: 2.43
commandfilefilter:
Path: /Library/Printers/Canon/UFR2/Cores/commandfilefilter
Permissions: rwxr-xr-x
Fax support: No
Printer utility: /Library/Printers/Canon/UFR2/Utilities/Canon UFRII Printer Utility.app
Printer utility version: 2.43
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes

When I use a Generic Postscript driver, I can print, and even seem to have access to all the bells & whistles (related to printing... no scanning or faxing, but that's pretty pointless as it's on the other side of the house), but duplexing did not work. Ever. At all. Of course, that was before I was able do turn duplexing on by default (thanks for that help!)... Now that you've guided me to fixing that issue on the host, duplexing works fine from the client. But I still have to use the generic driver, as the Canon one is, as the Germans say, kaput.

So while that's not a complete solve, it is a perfectly adequate fix: I'm able to do the duplexing I want to do. Now the issue is going to be if I ever need to do simplex printing over the network. I'll cross that bridge when I come to it. Thanks again! 🙂