RacerX... Whether this was a good decision or not is now irrelevant. The fact is that the new development tools our engineers use for creating the TurboTax product do not support the 32-bit environment. While it's true we could have gone another year on the pre-existing tools, it would have gambled the entire Mac TurboTax business on tools that were no longer supported. In our opinion, this was not a prudent risk to accept.
We are human and I guess our team missed the "32-bit" issue on the retail box. In all other places, we do list the 32-bit requirement. So this was simply a mistake-- nothing more or less.
With that said, our decision was made somewhat easier since we have a great migration path for those still on 32-bit Mac systems. You can use TurboTax Online (using your existing Mac) or TurboTax iPad. Both options allow you to transfer your 2011 TurboTax information to 2012 so there's no rekeying data. Plus, both options allow you to save your data file to your computer so if you ultimately upgrade your Mac later you can migrate back to the TurboTax software solutions.
Thanks for your feedback.
Bob Meighan
VP, TurboTax