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iPad 4 Wifi Issues - please HELP!

My iPad 4 wifi issues are driving me nuts. We have about 5 Macs and a few windows computers in the household, 3 iPads, and 4 iPhones. The wireless routers are all Apple. The WLAN is set up with WPA2 Personal. ALL machines work without a problem on WiFi. Only my new iPad 4 does not. If I log out and in (eg with airplane mode and back, or rebooting) it will work nicely for 5-15 minutes, and then speeds will slow to a crawl. It is so bad that I never turn on WiFi now, and only use 3G. Aside from the cost issues, I cannot stream video from my Mac to my iPad and constantly have to use my wife's old iPad 2 or my new iPhone 5.


I don't know what's wrong or why Apple has not released the 6.0.2 upgrade to the iPad 4 (and I don't know if that would have fixed the issues).


So far I have


+ regularly rebooted the WLAN router, and logged in and out of the WLAN with the iPad

+ reset the network connections on the iPad and rebooted multiple times

+ changed the WPA2 to the less secure WPA (as recommended in some iPad WiFi threads)

+ played with numerous setting in the time capsule router

+ tried another router not from Apple (which had the notorious "cannot connect error" most of the time, but, when it finally managed to connect, the same problems of great speed in the first minutes and a snail pace a bit later)

+ adjusted all WLAN router settings exactly as recommended by Apple here and in the documentation.


Nothing is working. As far as I am concerned, WiFi in the iPad 4 is completely broken and useless, hopefully something that can be addressed in a software update. I wish I had my iPad 3 back ... alas, it was stolen 4 weeks ago :-(


Anyone have any ideas that I have NOT tried?


Many thanks for your help!


Cheers Klaus

iPad, iOS 6.0.1

Posted on Dec 24, 2012 9:16 PM

Reply
23 replies

Mar 27, 2013 5:06 PM in response to dishy23

dishy23:

An annoying state of affairs.

I was a little short with the Apple tech who suggested a router issue & she was right at least in our case.


I think the rare glitch warrants keeping a computer log of changes & downloads for reference.


You may need to have accepted the change to a high channel number -

then powered down the router for a minute to reset it. Devil in the details.


Note: Ours was also after a backup & firmware reload. Then reinitialized as a new machine.

Basically, reintroduce the network as new. I can't say whether that had any contributory impact - the iPad worked reasonably well with a friend's wifi, but still did not with ours. Until the techie from the ISP helped by suggesting this strategy.


She said that mac's don't play well with the AUTO setting for some reason. My ISP is not Sprint, nore is my router an Netgear, both of which I believe you said yours was. I know people who are getting their PC laptop wifi dropped frequently using Sprint, Maybe its not purely an iPad issue!


The only thing I can recall doing around the time this happened - was start using iMessage between the iPad & a desktop. However there were no changes on the iPad side.


Have you tried calling your ISP & an Apple store?


Good luck.

Mar 27, 2013 7:16 PM in response to CroMagnum

CroMagnum,


Thanx for the instant reply. I got really frustrated today and wasted a lot of time behind the router. I actually have a comcast internet connection and netgear router. I tried changing several settings but it still would not work until within few feet from the router. Then I turned on the ipv6 on my wireless router and set the channel to 6, and it works fine. Works fine means I get a good surfing speed in the browser in the ipad. but youtube streaming and other apps such as apple maps still suck when away from the router. Let me see for a few days as to what happens or else i shall consider driving down to indianapolis and visiting the apple store and thus wasting a 2-3 hours in driving.

Mar 28, 2013 4:36 AM in response to dishy23

Well, the idea is to get running right - but you might try alternate network location sets, if you choose to experiment further.


You could try several ipv6 settings there, such as "local-only."


If your Apple-Care service contract (assuming you bought one) is valid, you can do it over the phone, but that usually gets to be a long tedious affair, imo, but they are painstakingly patient. They will not address your router, however. So the best plan might be to call your ISP first.


We tend to assign blame to whatever's closest at hand - as such, its the device itself that feels as though it has gone awry. For my part, I was convinced I was looking at a hardware failure.


Youtube & maps might be a port thing. For authentication, etc.

How that relates to the iPad specifically is talking over my head.

Mar 28, 2013 6:40 AM in response to dishy23

dishy23,


The core topic is about wifi.


Separating signal from performance:

Please be more clear: Working "Fine" - defined as good surfing speed is not necessarily about signal strength & proximity to your router, which is what I thought is the issue you wanted to resolve. I'm not certain whether your answer says that is taken care of - what's your range now?


Do you mean that you can roam further away from your router & now get a strong wifi signal?


Does not CONNECT: Can you SEE the free building network you mentioned above?

Apr 9, 2013 10:22 AM in response to CroMagnum

Well I turned on ipv6 and set it to auto settings. I felt it helped initially. It still does not connect to the building wifi which it used to do before. It gets conencted to the router when the distance is more than 10 feet. but no surfing or internet actually works. I tried at a friend's place with another router. Similar issue it works well near the router and slow away from the router. My university is Purdue University so they have wpa-enterprise security. it works perfectly at university. I even try to check browsing speeds using the speedtest.net app. at university it gives abt 35-40 mbps uplink and downlink which is fine. At home when i do the same, for my iphone i get 20-25 mbps up/downlinks where my ipad barely goes to 1-2 mbps. This never happened before.

Jul 16, 2013 5:33 PM in response to Klaus Boehncke

I have the same issue. A house full of apple products including time capsule and one iPad 4 can't move more than 10 feet from the AP. This most likely an iPad radio issue. Any setting that uses 2.4 ghz has issues. If I switch the AP to 802.11n 5ghz the iPad works fine. Unfortunately iPhone 4S can't recognize an n 5ghz network. So I'm going to the Apple store and have this unit replaced. Fortunately I purchased it 6 months ago.

iPad 4 Wifi Issues - please HELP!

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