iPhone 5 cold shut down / crash

Yes, I talked with them via chat support and they told me this:

Operating ambient temperature: 32° to 95° F (0° to 35° C)

Nonoperating temperature: −4° to 113° F (−20° to 45° C)

They analysed my logs, from my Iphone, and they told me that I used my Iphone5 under "operating temperatures" .

The shocking case was that I used my telephone at just -1C.. 😟

http://support.apple.com/kb/SP655

From the specs:

• Operating ambient temperature: 32° to 95° F (0° to 35° C)
• Nonoperating temperature: −4° to 113° F (−20° to 45° C)
• Relative humidity: 5% to 95% noncondensing
• Maximum operating altitude: 10,000 feet (3000 m)

Went skying this weekend and it happened to 3 of us. It was -17c and either iPhone 4 or 4s would shut down if out of pocket for more than 3 min or so. The phone reported low battery with 85% actual charge left then shut down. I think it's just a mater of being quick to put the phone in your warm pocket.

Glad to hear I'm not imagining things... this is exactly what is happening when I run outside with my new iphone 5 (purchased a couple of weeks ago). I had no problems with my iphone 3G. As you say, keeping it in an inner layer causes moisture problems. Interested to see what Apple says about the issue.

I have been having ths same issues the cold weather makes sense because I got my phone the day they were released and it never shutdown. Since december it seems to shutdown after walking outside, taking pics sledding, and has really been a issue with some real cold temps in North Bay Ontario Canada 🙂

so some how they have found a way to make the 5 the least robust of the iphones to date. THis has never been a issue with my 3gs or any owner of a 4 or 4s that also happens to live where it likes to snow? What gives, if this was standard operating for a phone in the north no one would own them?

I am having similar problems when I am out hiking. The phone just shuts down randomly and doesn't turn back on until it is warmed up.

If it is simply a safety feature against cold weather, it's not helping at all.

I think the situation is that earlier iPhones performed better than the specs required, and the iPhone 5 doesn't (although this is a small sample to go by and it could be just a limited number of phones).

One possible reason is that glass is a fair insulator, but aluminum is an excellent conductor. So replacing the glass back with aluminum causes the phone to radiate heat faster.

I just had the same problem. I went outside for maybe 10 minutes to take pictures and my phone went from about 60% to telling me I had 20% left, then 10% about 15 seconds later. And then when I clicked dismiss on the notification that said 10% left, it said I had 1% and then shut down a second later. I never had this problem with my iphone 3gs which I had out in the cold before christmas, which was when I got my new iphone 5. And it's only 16 degrees F right now, I can't imagine what it'll do tomorrow if I go out when it's gonna be -20! I did switch my case to a rubber one though instead of a hard case because I think that may have been one of the reasons it got cold so fast. So you could try a warmer case. They even have little knit sweater iphone holders you can get, which would probably keep it warm enough that you could leave it in the outside pocket of your jacket.

Same thing happened to me today. It was about -4C. A little windy. My phone kept shutting down with 60% battery. I eventually got the red dead battery symbol. I have my phone in a Lifeproof case. It did not seem to offer any additional protection from the windchill. I keep my phone in an outside pocket of my ski jacket. Goretex pro shell fabric completely wind and weatherproof. Not insulated though. This is the first phone of MANY that I have owned that had this problem. Blackberry's, samsungs, htc's..... And I have had those phones In Much colder environments.

Obviously the same problem for me when I go snowboarding. HOWEVER, I went for a hike at the lake last week and it was +3C outside and I pulled out my phone to take a family picture and the phone shut down. There was virtually no wind at all and this should not have happened.

I love my phone but this is getting ridiculous. I am going to be taking it in to see about a possible warranty issue cause it needs to work. That's why I bought it....

I'm having the same - and it doesn't have to be that cold. At first I thought altitude because it was on mountains I first noticed, but now it's happened on the prairies in cool (not cold) weather too. Warm it up, and it's right back to 1/2 batt. Anyone get any love from support on this?