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iPhone 5 cold shut down / crash

I've been skiing with my iPhone 5 for the last few weeks, and have had a problem with the iPhone shutting down in cold conditions. If the ambient temperature is below about freezing, the iPhone 5 will go from about 50-60% battery indication to shutting down and showing the "dead battery" logo when you try and turn it back on. If I warm it up in an inner pocket it will restart and show 50% battery again. I generally keep my iPhone in an outer chest pocket designed for cell phones on my ski jacket. I've moved the phone to an inner pocket and problem goes away. But that causes problems with getting to the phone for calls/etc, and also is an issue in terms of moisture. I skied for years with prior iPhone models including the iPhone 1-4 models, and never had this problem. I suspect it is something to do with the mostly metal case. I've done a full software restore and didn't change this. I'm planning to take it to the Apple Store next time I'm near one and see what they say.

Posted on Dec 28, 2012 8:05 AM

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52 replies

Jan 8, 2014 2:17 PM in response to Jim Little

Same problem here... my phone is about 1 year old. When it was new, it seemed to work fine in the cold temps. but now it's completely useless. I am a ski coach and I need my phone during the day. It lasts about 1 hour with minimal use, even when I keep it stashed inside a warm pocket. Today, I had 75% charge, left it on the seat of my car for 1 hour (it got cold - today is approx. 25 degrees F), got back and checked my email and it turned itself off immediately. I drove around for the next couple hours and it warmed up... I checked it and was able to turn it on with a 25% charge.


Last year, I was running IOS 6. This year, I'm running IOS 7. I wonder if that's the difference.


Even if I pay $80 to replace the battery, I have no faith the battery will last more than a few months.

Jan 11, 2014 8:32 PM in response to Jim Little

Guys, besides all performance problems cold weather can create with any battery, the truth is that is the latest IOS that seems to have screwed up (maybe it was done on purpose?) as some noticed.

My doughter has an iPhone 4 while mine is an iPhone 5. We both used them last year when the outside temp was up to around minus 20 C; we took short videos and pics while skiing. This year after the IOS upgrade, both phones are shuttin down at minus 3 C, though I have to say the iPhone 5 is the first that dies.

Quite disappointed. Now I carry my old Blackberry in case of emergency...

Feb 4, 2014 12:28 PM in response to Cpritch12

I had the same issue... I decided to change my battery but I didn't want to pay the $80 for an Apple repair. Instead, I bought a battery from ifixit for $30 and did it myself. It was fairly simple, but you should be comfortable taking stuff apart and have the right screwdrivers.


I tested it last Saturday on a cold day (15 deg. F). I am a ski coach and was out all day taking pictures and texting. It lasted all day, through the night and into the next morning before it died. My old battery, which was only 1 year old, was giving me 2-3 hours max under similar conditions.


The bottom line is that the iphone 5 batteries suck after a year and need to be replaced.


Here's the ifixit.com link to iphone 5 batteries:


http://www.ifixit.com/Store/iPhone/iPhone-5-Replacement-Battery/IF118-001

Feb 11, 2014 2:52 PM in response to Chicamarie

Agree that it's the battery. I took my phone to the store, they ran a diagnostic on it, and said the battery failed their tests. Unfortunately, I was out of the standard warranty, but fortunately, had Apple Care so they swapped it out for "free". Should be heading to the cold in a couple of weeks but it already seems to hold a charge longer in sunny So Cal temps.

Feb 15, 2014 9:54 AM in response to Jim Little

For what it is worth... I experienced the cold shutdown problem with a brand-new iPhone 5 last season. However it was MUCH worse this ski season and my battery started showing signs it was worn out including rapid discharging even in warm conditions, sudden drops from 100% to 50% in one hour, and erratic battery life readings. Since my phone was out of warranty, I replaced it with a battery from iFixit. Total repair took 5 minutes and requied removing only 4 screws. The battery in this kit is original Apple factory battery, same markings as the original. This improved my cold and warm battery life dramatically. I now get more than a full day of use in warm conditions. Still get shutdown in conditions colder than 32 degrees farenheit/0 celsius.


So yes, if you have a sick/worn out battery, the cold shutdown problem will be much worse. And in my experience, replacing your battery will improve, but not entirely resolve, the cold shutdown issue. Using an external battery case such as the mophie increases the mass of the phone, which slows the cooling effects, and keeps your battery at 100% for the entire day. So... I use a battery case on very cold days to help. I also quit all the unnecessary applications, especially mapping/GPS apps which suck a lot of power. With the combo of battery case, keeping phone in warm inner pocket, and limiting time I have it out in freezing conditions, I've been able to ski for a full day in very cold conditions without having problems.


Jim

Feb 24, 2014 2:28 AM in response to Jim Little

Hey, guys I'm new to the apple community, but I have a question and I was wonderring if any of the people on this forum had considerd it. Would it be possible to put a handwarming pocket in the back of my phone case to keep my phone warm? I have not been in sub zero temperatures with my phone yet, and have also never personaly used those chemical hand warming pockets, so Im not sure if this is a viable solution. I really want acces to my phone all the time for gps info and to conrol my gopro.

iPhone 5 cold shut down / crash

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