What is the maximum number of Apple TVs (3rd gen) you can connect to 1 Mac running iTunes?

I have one Mac with my digital library running iTunes 11 and seem to be having problems keeping Apple TVs connected (via home sharing) when I get up around 10 Apple TVs on the network.


The Mac is running Mountain Lion with all software updates installed, iTunes 11, and the Apple TVs are all running 5.1.1 (the latest at this time).


I am not asking how many computers can authorize via iTunes to use the same Apple ID - that answer is 5. I have read in multiple places that the number of devices (e.g. Apple TVs, iPods, iPads - not computers) that can sync content to an iTunes account is unlimited, but I don't think that's entirely true.


I'd like to keep this conversation about the number of Apple TVs you can have home shared to a single Mac / iTunes library via home sharing.


I am also not asking how many a network could support via concurrent streaming, etc. That's not relevant. We only use 1-3 Apple TVs at any given time simultaneously, and streaming simultaneously to as many as 3 Apple TVs hasn't ever been a problem.


I recently upgraded all my Apple TVs in this house to generation 3 units - I have 12 of them in all, but once I connected about 10 of them I started having problems (at least I think it was 10).


Does anyone know the official limitation (if there is one) ?


The problem that I am having is that even though I have a great Wi-Fi N or wired gigabit connection at each Apple TV, and the correct home sharing Apple ID on each Apple TV and iTunes on the Mac, when I try to access "Computers" via the Apple TV menu, I get this error:


Could not connect to "My Library": Make sure the computer is on the same network as your Apple TV, the iTunes version is up to date, and iTunes is running.



Now if I restart iTunes, I can get the Apple TV I am currently troubleshooting to connect, but then if I go to a different Apple TV, it gives me the same error. Restarting Apple TVs doesn't fix it, only restarting iTunes seems to. But I can't seem to get multiple units to see the Library simultaneously.


Thanks to anyone who provides help on this.

Posted on Dec 29, 2012 11:58 AM

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Posted on Dec 29, 2012 1:59 PM

I just paid for an Apple Tech Support phone call and talked to the lead developer over Apple TV and there is a 5 device limit for streaming from iTunes. This counts all Apple TVs connected via Home Sharing, and any other Macs that might connect to a shared iTunes library to stream video content.


5.


Wow. I feel like someone just stole my wallet.

29 replies

Jun 23, 2014 2:15 PM in response to Mark-Mac-Developer

Authorization per device is for the iTunes and app store access via the device for things like apps and etc. It is not supposed to be for devices such as ATV and no such limitation is advertised ANYWHERE. Also, the local content on each ATV should not have anything whatsoever to do with limiting the number of connections in a centrally-shared iTunes "server". It is a streaming server. So what. If Apple cannot correctly do something as simple as a streaming server then perhaps they should find something else to do.


Rebooting each ATV every time this occurs does not really align with "it just works", now does it. Fact: Apple screwed this up and refuses to fix it. Perhaps they should TEST this crap before they ship it and ADVERTISE these LIMITATIONS. Five ATV devices?? REALLY?


Oh.....in addition to the ATVs that I have on this iTunes, I also have 2 iPhones and 2 iPads. So much for the "5-device" myth that is going around. Again, I don't care WHAT the limitation is. What I care about is WHY THE LIMITATION IS EVEN THERE.


FIX THIS CRAPPLE!!!

Jun 24, 2014 4:55 AM in response to Winston Churchill

Network related. The cop out of every Apple network problem. Well, it is NOT network related. I have both wired and wifi ATVs in the home. I have two dozen other computers and other devices using this network with no issues. This has absolutely nothing whatsoever to do with "network issues". It has to do with poor Apple product software development.


Apple does not "clearly state" anything of the sort. If it were so "clearly" stated, then why this thread in the first place? Perhaps it would be good to read the title of this thread. ATV "manual" - no mention. iTunes manual - none to be found. Oh yes....it is CLEARLY "stated". WHERE?

Jun 24, 2014 5:46 AM in response to jspahn80134

Once again.


You can authorise up to 5 computers (not iOS devices) to share your iTunes account.


Apple TV 1's aren't Computers nor are they iOS devices, they have their own limit of 5 devices.


You can homeshare up to 10 associated iOS devices (including computers) from your iTunes account, although you can homeshare more iOS devices if they aren't associated.


Apple TV's aren't listed as associated devices in your account, but do use an association on a temporary basis if necessary.


You can demonstrate this last point yourselves, associate 10 devices with your account and try using iTunes match on an Apple TV.


Network related. The cop out of every Apple network problem. Well, it is NOT network related.

Then unfortunately I think you will struggle to find the solution to your problem, as you are most likely looking in the wrong area.


I spend many hours reading about and testing things on the Apple TV, there are a couple of bugs I'm aware of, but when it comes down to networking the only bugs I see discussed are from a small minority who seem to have difficulty excepting the situation. Ask yourself this, if there is a bug, why does it not affect everyone using the same hardware with the same software.


If you have doubts, take your Apple TV and your to an Apple Store (or even a friends house), but the Apple Store would be a more controlled environment) and check it out.

Jun 24, 2014 6:12 AM in response to Winston Churchill

As I pointed out in my apple-censored reply, I am a software engineer fully capable of understanding these issues and I recognize poorly written software when I see it. Limitations should be clearly stated, not buried. You keep repeating the limitations as if they should be common knowledge so your argument lacks validity from the outset. Additionally, error messages should be clear and concise. Showing Cannot Connect... Is useless. I have seen better open source software. Apple apparently likes to censor criticisms of their products from the customer from which they have taken money. That is no surprise to me. Multiple ATV upgrade issues, the inability to provide useful error messages, and the very poor documentation of limitations are just a few examples of very poorly written software products. Customers should not have to put up with this. iTunes is notorious as being poorly developed and apple still has not provided a viable home media streaming product. No, iTunes is not a viable solution in that space. All that I can say is thank God that Apple is not putting out an integrated tv product. Given the performance of ATV, that product would be a dismal failure.


Oh....and you can drop the network issue thing. That is just redirection. my network has nothing to do with the software limitation that you keep pointing out. So, which is it? I have dozens of devices on my network including two wifi thermostats that are more reliable than ATV. So, again.....that points to ATV and iTunes, not my network.


BTW, look me up on LinkedIn John Spahn. Quantum corporation. Have a look. I am not an amateur, my friend. I develop device firmware for a living.

Jun 3, 2017 11:19 AM in response to lou_can

If you are using 2 factor authentication on an older device…

You should be able to append the code to your password and enter that (i.e. if your password is ABC and your code is 123, enter ABC123), however if this doesn't work it may be that you are running out of time using your authentication code and you may want to delay getting your code until the last minute or temporarily disable the 2 step verification/2 factor authentication, although it shouldn’t be necessary.


Get a verification code and sign in with two-factor authentication

Jun 3, 2017 8:22 AM in response to Winston Churchill

WC - you seem to be the resident expert on all things ATV and iTunes - how best can I troubleshoot connectivity between a fourth ATV trying to connect to an iMAC. Any advice?


I've restarted home sharing

Reset ATV to factory defaults and reconfigured

Still works everywhere off and yes - I have multitude of authentications to my account


I did notice I got a two factor authentication notice when trying to connect the first time and approved - however the ATV did not prompt for resulting code - can I force that again?

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What is the maximum number of Apple TVs (3rd gen) you can connect to 1 Mac running iTunes?

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