Cant' get past iTunes Welcome Screen with iPhone 5 Upgrade

Question

Level 1

10 points

Cant' get past iTunes Welcome Screen with iPhone 5 Upgrade

I just upgraded from an iPhone 4 to the iPhone 5. the iPhone was activated in the store and I connected via the new cable to my iMac and received the:

Welcome to Your New iPhone

- Set up as new iPhone
- Restore from this backup: XXXX

Continue

I chose restore from backup and my new iPhone 5 was restored. However, when I plug in to sync (restore all my apps, music, photos) I am met with the same "welcome to your new iPhone" screen and the same options.

I've tried restoring again, resetting the phone, restarting the computer to no avail.

Any suggestions?

Posted on Dec 29, 2012 3:03 PM

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Answer 1

sberman

Level 10

264,003 points

Dec 29, 2012 3:09 PM in response to RMH7069

Are you running the latest iTunes (11.0.1)? If not, and your computer is capable of running it (not too old, with not too old an operating system), download it at http://www.apple.com/itunes

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Answer 2

RMH7069 Author

Level 1

10 points

Dec 29, 2012 4:05 PM in response to sberman

Yep, iTunes 11.0.1 running on OSX 10.7.5

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Answer 3

r-m

Level 1

19 points

Dec 30, 2012 10:02 PM in response to RMH7069

I'm getting this too. Really confused. I've not found a way around it, just trying to restore from iCloud now because iTunes just isn't giving up with the Welcome screen!

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Answer 4

RMH7069 Author

Level 1

10 points

Dec 30, 2012 10:23 PM in response to r-m

I finally called Apple Support and they walked me through. Seems the problem is with iTunes, well basically their welcome screen!

Here are the steps I took via Apple:

Plug the phone in to the computer using the proper cord.
At the iTunes "Welcome to your new iPhone" screen SELECT> SET UP AS NEW PHONE
This brough up the normal iphone screen.
SELECT > RESTORE FROM BACKUP
After restoring, my iPhone did not automatically restart, so I had to manually turn it on
I unplugged the iPhone and re-plugged it back in
Once it appeared in iTunes, I clicked on it in the sidebar
The normal iTunes screen opened and I was able to go through the tabs and select the apps, photos, music, books, videos etc. to sync
Click > Apply and the iPhone sync began

My iPhone 5 works flawlessly now with all my previous data, apps and music on board. I rarely call customer support, but frustration set in. Apple needs to either fix the iTunes screen or place instructions on the splash screen saying you can access restore and sync by choosing the "set up as new" option without losing your data!

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Answer 5

planejo

Level 1

0 points

Jan 31, 2013 12:23 AM in response to RMH7069

This solved my problem. Thanks! I was just unsure about selecting "Set up as new phone."

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Answer 6

Jun 26, 2013 7:52 AM in response to planejo

I have the same "fear", but I haven't upgraded, I repaired my iphone 4 and got it back in recoverymode. Everything up to the "welcome" screen has worked so I should dare take the plunge and set up as a new phone. right? no? The fear is back..

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