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Level 1

10 points

Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011

I am wondering if anybody else is having issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011?

It seems that when the Intel graphics card is in use all is ok, but when the AMD switches on the fans kick on and the MBP starts to get really hot, then the video fails with various issues ranging from a split screen, pinstripe lines, black screen, etc. All I can do is power off. Then, even after cooling down, it might take overnight before I can power it back on and have a working computer. Resetting SMC, PRAM, NVRAM, etc. is of no help. I can't get it to go into safe mode at all. I can't even get it to boot off the OSx install disk until I wait 8 - 12 hours. I swapped hard drives and reseatted the RAM, but my diagnostics say all is ok. I also took it to the genius bar and their diagnostics show no issues as well, but the tech says it is a failing video card and Apple will replace it for $310.

A few questions I have are:

Is this another NVidia-type of issue that will eventually result in a lawsuit?

I thought the video card was built into the logic board, if so, does that mean the logic board will be replaced?

Is $310 a fair charge for this repair?

Should I have purchased AppleCare when I had a chance? I thought spending $2000+ for a MBP would be better than the sub $500 laptops at malwart and other places.

MacBook Pro (15-inch Early 2011), OS X Mountain Lion (10.8.2)

Posted on Jan 1, 2013 5:19 PM

Best reply

MrEuclid

Level 1

5 points

Posted on Jan 7, 2013 1:38 PM

I am having the same exact issue. My discreet 6750 is the culprit. The computer works ok with the integrated HD3000. I am going to the apple store today to see about getting it fixed. I have AppleCare so it shouldn't cost me anything. These things happen from time to time.

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158 replies

agostini

Level 1

0 points

Mar 4, 2015 8:33 AM in response to fabio1974

I am having the same issue. Random crashes, vertical line crashes, then finally gray screen on boot, unable to boot.

I removed the discrete graphics card's kernel extensions using single user mode and now boots fine.

I will be taking the machine to an Apple store for repair, hopefully Apple will do the right thing and replace the part free of charge.

Mar 4, 2015 12:11 PM in response to agostini

They will now: https://www.apple.com/au/support/macbookpro-videoissues/

Mine is getting fixed right now, lucky I've kept it after it broke last June...

mbpgirl

Level 1

0 points

Apr 2, 2015 6:24 PM in response to fabio1974

Apple reimbursed me 310+taxes that I paid to get the logic board replaced. Finally Apple noticed the problem!

Jun 6, 2015 7:49 AM in response to mbpgirl

Hello,

I've upgraded my ram to 16GB and changed over my optical drive to an SSD. Would they still fix the problem with the GPU or would they say that it's no longer covered since I tampered with the internals?

MGSH

Level 1

4 points

Jun 6, 2015 9:30 AM in response to magkanoyan

Now that the repair program is underway, I think you'll be alright.

Prior to that though, there were reports of users being required to restore the original drive to the original retail spec. RAM and HDD upgrades were ok, as they were intended to be user-upgradable.

I'd take your machine in as is, since the repair program is covering a 'known issue'.

Apr 9, 2016 9:52 AM in response to jfthibeault

You saved my life. Got up this morning and faced a black, unresponsive screen on my iMac. Switched it off and rebooted, but a login screen never appeared. Tried everything I could find related to it (deleting com.apple.loginwindow.plist, boot up in Safe mode (hangs at black screen with blue vertical lines), Apple Hardware Test (hangs after 34 seconds), clearing PRAM etc.).

Then I came across this page and found your advice. This was the only one that did the job. Thanks a lot!!

Mapaj

Level 1

4 points

Sep 5, 2017 10:57 PM in response to sandyfromnorth sydney

So after the Repairs from Apple what Graphics is your mac using now. ..

Mapaj

Level 1

4 points

Sep 5, 2017 10:58 PM in response to mbpgirl

So after the replacement what graphics is your mac using...

Issues with the AMD Radeon HD 6750M graphics card on MBP 15" Early 2011