Codes appears and computer shut down during start up session.

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Level 1

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Codes appears and computer shut down during start up session.

Hi,

First of all I want to say that I'm not good at English at all, as I'm a Swedish studen who just studied English for about 4 years. So please have some forbearance.

After I installed a update for my "Microsoft Office 2011 Home & Student Mac" a file appeared on my desktop. I couldn't delete it and when I tried to open it did nothing happend. Then I realized that it was bad... 😉

About one day later I got a mail from Google. It said that someone had tried to loging in to my account but they stoped it because they thought it was a hacker. Then I understand something was really bad..!

Now I have a problem when my computer starts. After I've typed in my password the Apple Logo appears. It stays for about 5 sec, while it loading. After that half of my screen fills up with strange codes who stays for 1-2 sec. Then my computer shuts down. When I press the startbutton again a white screen appears and a text in the middle that says my computer shut down after an error. After that I can login and send them information about the shutdown.

BUT, it don't happen everytime I start my computer, just some times.

It look like this:

Does anyone know somthing about this problem?!

Sincerely,

Erik

MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.2)

Posted on Jan 6, 2013 5:23 AM

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Answer 1

Best reply

Mick Burrell

Level 3

955 points

Jan 6, 2013 8:39 AM in response to erikbirkelof

It sounds as if you may have a Lernel Panic. See if this helps:

http://support.apple.com/kb/TS3742

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Answer 2

erikbirkelof Author

Level 1

0 points

Jan 6, 2013 12:17 PM in response to Mick Burrell

Hi,

I think it's the problem I've got!

BUT:

I followed the instructions and when I came to the step "Repair Disk" it found a file that it couldn't repair. It was a file in "ARD Agent". Is it right that it's a program for looking in a another persons computer? Could it be a hacker who couses this to me?!

Sincerely,

Erik

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Answer 3

Jan 6, 2013 1:21 PM in response to erikbirkelof

Apologies - I guess you noticed my typo, that should have been Kernel Panic!

Anyway, I'm not confident on suggesting the best way forward but try starting in safe mode:

http://support.apple.com/kb/PH11212

If that works, it may help to download and re-apply the combo update for your OS which, if it's 10.8.2 can be found here:

http://support.apple.com/kb/DL1581

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Answer 4

erikbirkelof Author

Level 1

0 points

Jan 24, 2013 3:03 AM in response to erikbirkelof

I totaly blew out my harddrive and reinstalled OS again. Now I think it works again!

I don't exactly know what the problem was, but I guess it was Microsoft Office who was the thief. 😉

The problem can be solved, but I whait to close it for another weeks. That's just to be sure the problem don't come back again!

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Answer 5

Barney-15E

Level 10

112,722 points

Jan 24, 2013 5:21 AM in response to erikbirkelof

Sorry to be late to this, but that did look like a kernel panic, but I can't tell from the fuzzy picture.

When you said it couldn't repair ARD Agent, I believe you were repairing Permissions, not Repair Disk, but again, I can't be certain. If you need to repair the disk in the future, make sure you choose the correct Repair button.

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