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User profile for user: brun
brun Author
User level: Level 1
6 points

hotmail iphone connection to the server failed

Still no definitive answer for all circomstances on this issue : "hotmail iphone connection to the server failed"


Situation:

iPhone 5 iOS 6 updated

Mail setup for Hotmail using MS Exchange preset to see Hotmail folders

Setting worked ok for a week

Set to gather all mail, not just last 3 days, weeks, months.


Yesterday the problem started, Mail won't connect.

It's not a firewall problem, I tried on 3G and LTE connection with WFI off.

I also tried a Yahoo preset and it work. Also Safari works fine.


I deleted the account, shutdown iPhone, restarted, created new account


Trial 1:

  1. Click Settings
  2. Click Mail, Contacts, Calendars
  3. Click Add account
  4. Click HOTMAIL preset
  5. Click Add Mail Account
  6. Here you enter your hotmail address + password and click NEXT
  7. Switch off the phone and switch it back on
  8. Try to access your mail as usual from the MAIL icon on your desktop, got the message "connection to the server failed"


Trial 2:

  1. Click Settings
  2. Click Mail, Contacts, Calendars
  3. Click Add account
  4. Click MS EXCHANGE preset
  5. Click Add Mail Account
  6. Here you enter your hotmail address + password and click NEXT
  7. Switch off the phone and switch it back on
  8. Try to access your mail as usual from the MAIL icon on your desktop, got the message "connection to the server failed"


Trial 3:

  1. Click Settings
  2. Click Mail, Contacts, Calendars
  3. Click Add account
  4. Click OTHER
  5. Click Add Mail Account
  6. Here you enter your hotmail address + password and click NEXT
  7. Switch off the phone and switch it back on
  8. Try to access your mail as usual from the MAIL icon on your desktop


Used m.hotmail.com on server field. It offered the extensive setup like on Mail for mac with SMTP, SSL, etc.. which only knew to use m.hotmail.com on server, but instead the menu offer the typical incoming and outgoing server name. Still failed.

The setting were set to these setting by default and it worked: http://windows.microsoft.com/en-CA/hotmail/send-receive-email-from-mail-client

But I don't want to set it to a POP account, I want a IMAP type setting.


So bottom line, the preset MS Exchange and Hotmail on iOS 6 won't work anymore. Why not when they worked for a while until yesterday ?

Nothing changes on iPhone setting.


Thanks for your input.

Posted on Jan 9, 2013 7:25 PM

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User profile for user: Peizoandme
Peizoandme
User level: Level 3
871 points

Posted on Jan 9, 2013 7:49 PM

Have you been able to login to your acct via web mail?

I know hotmail and yahoo mail servers were acting up today

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User profile for user: Rooog8
Rooog8
User level: Level 1
0 points

Jan 10, 2013 5:04 AM in response to brun

I have read a few forums and it seems hotmail has an issue, but I havent seen a fix or update. I have tried all the options above and still cant access it. I synced my Gmail account (I hardly use this one though) and it worked fine. I just dont want to move all my stuff over to gmail. Has anyone else seen an update from Hotmail?

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User profile for user: minimedylan
minimedylan
User level: Level 1
0 points

Jan 10, 2013 9:26 AM in response to Rooog8

Has anyone called Apple support on this issue or is this strictly a Hotmail issue?


Also, just to make sure I'm understanding that my problem is "normal" for what others are encountering:

I set up my hotmail account and it wont work, I try to do it thru "Other Email" and it doesnt push the emails to my phone, I can get the emails (at times) but I have to fetch them. Otherwise I cannot send or recieve any emails by setting it up thru the Hotmail or Microsoft Exchange accounts.


Is this what everyone seems to be encountering?


New to the "forums" but this problem is really becoming a nuisance!!!

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hotmail iphone connection to the server failed

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