mismatch between the iPhone serial number label & the software serial number displayed on the screen.

I'm from Brazil and I had a similar problem. I bought an iPhone 4s directely from Online Apple Store here in my country, and everything was ok until then (serial numbers did match). About five months later I had this problem with the power button and I went to an authorized center and claimed for another device. The service was really fast and good.. in about 3 days I had I my new device (that they gave me wrapped in plastic and out of any box ... but it looked brand new.... is that normal?) . I just took my phone e came home satisfied.

Six months later (still under warranty) my wi-fi just stopped working from day to night. I came back to the same authorized a claimed for another phone and got really surprised when the attendant said "The serial number that is on your phone does not match with the number here in our system" (they had two serial numbers in their system: my first iPhone and the one replaced.. the second was suposed to match, but it didn't) . I told him that this was impossible, cause I didn't leave my phone to any repair or switched to anybody, and explained what happend before. If there was a mistake, it was their mistake .. Nobody checks serial number when receving a new phone (from now on, I will). They probably gave the phone that I was suposed to recieve to another person and I recieved another one, or there was a labeling problem at the factory. When I said that I heard " This is impossible, sir". The fact is that makes me wonder about this new phones that they replace us, are the really new ? But this is as discussion for another topic. How that particular iPhone was with me was a mistery for them and they took it for investigating my problem.

However, now since 14/05/2013 I'm without my iPhone and they are still trying to solve my problem.

You are sure this dealer is "authorized?" Sounds like a knock-off phone. The firmware knows the serial number associated with the phone, so if Apple refurbished it, it would match that serial number.

Sounds like this service provider is not entirely honest, and replaced some part using the wrong serial number. I'm not sure what the point is of sending those pictures to Apple when this is the fault of the repair shop.

http://currenteditorials.com/2012/09/27/your-iphone-5-may-have-a-mismatched-seri al-number/

Yours (XXXH2XXXXXXX) is in the affected range.

But it's not an iPhone 5...

Good point...

Whether they think they followed protocol or not, I don't think they did. It sounds like the replacement component they used has a different serial number, and that should not happen.

Hi,

I am from India I bought iphone 4s in feb 2013, from an authorised istore , offlate I faced the problem of wifi graying out. When I took it to the nearest istore they said that the serial number in the sticker within the phone has a mismatch with the number shown in the screen .

I understand that the serial number is available on the screen on the sim tray and on the sticker near the battery (which can be accessed only by opening the phone),while the serial number on screen and on sim tray match, the one on the sticker doesnt match. No idea how this has occured need suggestion of what needs to be done now.

Please let me know

Please let me know what ultimately happened

Call Apple and see if they can look into issue.

Did apple gave any solution?

I'm having a similar problem: https://discussions.apple.com/thread/5516908

thank you