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Need network connection to authenticate network credentials at login

I have two MacBook Pro Retinas in my business environment. I have both joined to the domain with network logon functionality enabled, however I cannot pass credentials to our wireless network prior to loggig into the machine. I cannot log into the machine because it is not connected, and therefore cannot validate my credentials for the first time in order to cache them locally.


I finally broke down and bought two tunderbolt to ethernet adapters so I could just plug into my wired network and deploy these machines. I am not connected, however the MacBook will not "connect" to the wired network until I've logged into the machine, so I am still faced with the same issue. How can I have the MacBook connected to the network so that I can use network auth credentials to log in?

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Jan 10, 2013 11:56 AM

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24 replies

Jan 14, 2013 4:17 PM in response to GW77

There must be lots of people in more or less the same kind of situation as you are in. I'd suggest letting Apple know through the formal channels asap. At the very least you will get an response (I hope). Another suggestion is to talk to an Apple genius or engineer ... just to see if they have a 'workaround' on this.

Jan 14, 2013 4:26 PM in response to JohnTh

Thanks for trying JohnTH


It was just a frustrating day to setup a doctor with a new imac that authenticates perfectly and then his macbook air doesnt. And so now he has an imac with an AD authentication and a MBA with a local logon password. Makes files sharing difficult on him to have 2 seperate accounts and not be the same one he logged on with.


Anyway the next macbook air that comes in i'll see if we have some extra time to call Apple on it or run it up to the Apple store and show them what is going on. If I can show them the mobile cache profiles try to load it is different looking screen than the first screen that comes up with just the blank background that looks like Apple Safe mode.


Also we are using the built in 10.8 apple ad authentication. But I also tried centrify free connection. it does the same without the network adapters it is stuck in the mud too.

Jan 18, 2013 9:47 AM in response to JohnTh

I'm not sure who the "top contributors" are, I posted in the community and you are the only one responding. Is there some other way to post a question in the community other than doing what I did, which was posting a question to the community? We did get with Apple Support and they were stumped, had no work arounds and didn't know why OSX was ignoring the thunderbolt connection until after a local account had logged in.


I have not been successful, so we will have to take the same action of banning external ethernet systems as they are not designed to function within a business environment.

Jan 18, 2013 10:41 AM in response to bigjeffy

Because this is a user-to-user community and everyone here volunteers their own time, it may so happen that your questions may not get answered or that someone doesnt have an appropriate answer. Anyone could be 'away' for any reason. For example, I will be travelling for the next 3 weeks and am 'away'.


You could post directly to some of the top contributors on the MBP community. Currently in this MBPro community, they are:

- Kappy (https://discussions.apple.com/profile/Kappy)

- sig (https://discussions.apple.com/profile/sig)

- clintonfrombirmingham (https://discussions.apple.com/profile/clintonfrombirmingham)

- Linc Davis (https://discussions.apple.com/profile/Linc%20Davis)

- Shootist007 (https://discussions.apple.com/profile/Shootist007)


I'm surprised that Apple was stumped and had no workaround. That doesnt in any way solve your issues or suggest a solution or a workaround. How exactly did you get in touch with Apple support?


I'm not sure what exactly are Apple's specifications for functioning within a business environment. Its best that you ask them directly, to the concerned person/group.


Have you given Apple a written feedback? Or submitted a bug report?

Jan 18, 2013 11:03 AM in response to bigjeffy

No, it NOT a proper etiquette at all. It was just a suggestion. But I wouldnt know what else to do if you post and dont get a reply. Why not rephrase the question in such a way that you elicit a response?


Also, get onto Apple support: http://www.apple.com/support/sitemap/

Or contact support directly: http://www.apple.com/support/contact/

I have used support directly and have everything in writing, the problem, the solutions, the alternatives, the consequences, everything.


AND, give please Apple feedback about your issue.

Jan 18, 2013 6:37 PM in response to bigjeffy

We think we have found the problem with our login issue after joining a mac to the domain.


To recap, the issue was: Join Mac to the domain - the choice "Other User" never shows up at login to give you the option to sign into the domain. Sometimes it would show up if you login with a local account first, then log out then you will see the "other user" prompt.


Root cause of the problem: WINS server info for wifi is wiped out after 1-2 reboots of the machine.


Solution: MUST use hardwire connection, MUST have both DNS and WINS server info in the connection settings. The external hardwire connection will also "fail" if it is not setup with both the DNS and WINS info.


That fixed it in our case. It might fix it in your case too.

Need network connection to authenticate network credentials at login

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