You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Paul Trautwein1
Paul Trautwein1 Author
User level: Level 2
169 points

Inbox shows unread messages when there aren't any.

This has been discussed before, but none of the previous solutions seem to work for me - and my situation may be slightly different.


Problem:

One of my account inboxes displays that there are 2 unread messages, but all the messages have been read.


Possible solutions, none have worked:

Deleted the account and rebuilt it.

Selected the folder and went under the "Mailbox > Rebuild" menu.

Removed all mail to a temporary folder. So that the box appears empty. "(0 messages, 2 unread)"


No luck with any of these solutions.


This is an Outlook Exchange mailbox that I am accessing via the Apple Mail app. So I've also gone into a PC to open Outlook and there is no indication that there is any mail in the folder.


Any suggestions or help would be appreciated. It's one of those problems that doesn't appear to be hurting anything, but it's very annoying.


PS - the same mail accounts "junk" folder indicates 5 unread messages, the folder is empty (I've deleted all the junk mail) but it still indicates that there are unread messages. "(0 message, 5 unread)"

Posted on Jan 10, 2013 3:03 PM

Reply
Question marked as Top-ranking reply
User profile for user: Paul Trautwein1
Paul Trautwein1 Author
User level: Level 2
169 points

Posted on Jan 10, 2013 3:42 PM

I found the solution on a different thread:


Glenn Leblanc



First, check Mail's preferences just to be sure that you have unread message count shown in the Inbox (under the general tab).


Select the mailbox and choose the rebuild function under Mailboxes in the menu.


If that doesn't work, be sure to have a backup and follow this:

Quit Mail

In the Finder, select Go, then Go to Folder. Paste this in the box:

~/Library/Mail/V2/MailData/

This is in your Home Library. Look for the Envelope Index files and move them to the Trash. Restart Mail and hit continue. This will reindex your messages. See if that helps.


+++++


Removing the files from the Library folder and reindexing my messages worked. Interesting to find out how many mesages I have sitting in that application. Yikes.

View in context
7 replies
Question marked as Top-ranking reply
User profile for user: Paul Trautwein1
Paul Trautwein1 Author
User level: Level 2
169 points

Jan 10, 2013 3:42 PM in response to Paul Trautwein1

I found the solution on a different thread:


Glenn Leblanc



First, check Mail's preferences just to be sure that you have unread message count shown in the Inbox (under the general tab).


Select the mailbox and choose the rebuild function under Mailboxes in the menu.


If that doesn't work, be sure to have a backup and follow this:

Quit Mail

In the Finder, select Go, then Go to Folder. Paste this in the box:

~/Library/Mail/V2/MailData/

This is in your Home Library. Look for the Envelope Index files and move them to the Trash. Restart Mail and hit continue. This will reindex your messages. See if that helps.


+++++


Removing the files from the Library folder and reindexing my messages worked. Interesting to find out how many mesages I have sitting in that application. Yikes.

Reply

Inbox shows unread messages when there aren't any.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up