I keep getting error message (-1) when trying to update my software

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jb2002 Author

Level 1

0 points

I keep getting error message (-1) when trying to update my software

I'm trying to update my 3rd generation ipod to the latest software, and everytime I try, it gets all way to the end and says "Could not be restored. An unknown error occured (-1)." This iPod is currently running version iOS2.2.1. Please help....it's driving me crazy! I'm trying to update to 4.2.1.

iPod touch, OS X Mountain Lion (10.8.2)

Posted on Jan 11, 2013 4:52 PM

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Answer 1

lllaass

Level 10

210,799 points

Jan 12, 2013 3:34 AM in response to jb2002

Not a good error.

Error 1 or -1

This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.

"may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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