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Final Cut Pro X freezing on top spec new 27" iMac, help!

I finally received my new 27" iMac today and installed all the latest updates and then the latest versions of FCPX and compressor.


Spec of new iMac:


27" Late 2012

3.4Ghz Intel i7

8GB RAM (I also added 16GB of third party RAM to the machine to take it up to 24GB RAM but remove this later)

GeForce GTX 680MX 2048MB Graphics card

1.12TB Fusion Drive (1.09TB free)

OS X 10.8.2 Mountain Lion


Immediately I noticed performance issues and then it kept freezing whilst running FCPX - the whole OS would freeze resulting in me having to actually turn off the machine and turn it on again. It happened repeatedly so have done all the obvious things but still have the issue.


So far I've tried (with no luck):


- removing the third party RAM

- restarting the computer, multiple times

- making sure everything is up to date

- removing the FCPX preferences

- doing a PRAM and SMC reset

- fully uninstalling and reinstalling FCPX

- running the short and long Apple Hardware Tests (no problems found)


I am working with a large quantity of video files off an 8TB Thunderbolt drive but I've been using FCPX on my old 27" iMac and had no problems with that at all, the spec of that being far less powerful:


27" mid 2011

3.4Ghz Intel i7

8GB Ram

Radeon HD 6970M 1024MB

1TB hard drive


I'm thinking it could possibly be the graphics card or a software issue?


Any help or advice would be great!!!


Thanks!


Jon

iMac, OS X Mountain Lion (10.8.2)

Posted on Jan 14, 2013 1:51 PM

Reply
489 replies

Mar 15, 2013 6:56 PM in response to Larry Byrd

I have installed 10.8.3 and tested FCP X 10.0.7 on my 3,4 GHz Quad-Core Intel Core i7 iMac with the NVIDIA GeForce GTX 680MX. I've completed a 1-hour, title intensive, program with no significant issues since receiving my iMac several weeks ago.


The following are results of applying each title (length 5 seconds each) to a 1080 30p timleline.

default title: 03 secs to render / no other system or app performance issues

Boogie Lights: 05 secs to render / no other system or app performance issues

Ornate: 04 seconds / no other system or app performance issues

Far Far Away (a render hog) :31 secs to render / no other system or app performance issues

Pixie Dust: 3min 27secs to render / complete system freeze at 46% for :45 secs and a complete system freeze at 94% for 1min 15secs.

Without the system freezes it might have only taken 1min 30secs for Pixie Dust to render - which is a very, very long time. The system freezes that occured before 10.8.3 included the cursor freezing and there seemed there was no recovery, even after an hour, apart from a hard restart. Since 10.8.3 the system freezes but the cursor still functions normally. Also, as I indicated above, the system recovers if you are patient and give it a couple of minutes - for a 5 second Pixie Dust title.


This is an improvement for me but I was hoping for more. The 10.8.3 update doesn't mention GPU improvements although that was part of the developer focus in the pre-release versions.

Mar 20, 2013 12:48 PM in response to jonuk85

I updated to 10.8.3

I must say that things have improved a lot.

Today, all day I tried different effects and titles

without any crash.

Hirschkorn says the car slows down the rendering process for some titles, and sometimes seems to hang, but just wait a few minutes and sent again.

Important thing has never frozen.

When I upgraded to 10.8.3 GTX 680 video card has asked me to also update the drivers. I performed the operation. For now all ok.

Expect however confident the optimization by APPE ....


mario

Final Cut Pro X freezing on top spec new 27" iMac, help!

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