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how to dispute an iTunes charge

I see a charge on my credit card for an Itunes purchase that I don't remember purchasing, how do I dispute a charge?

Posted on Jan 15, 2013 5:57 PM

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26 replies

Mar 24, 2017 11:46 PM in response to kaythrun

We are fellow users, these are user-to-user forums, you are not talking to Apple nor iTunes Support on here.


Have you checked your account's purchase history (and family members if you are a family organiser in family sharing) : See your purchase history in the iTunes Store on a Mac or PC - Apple Support ?


If there is a purchase on it that you didn't buy, and if nobody else has access to th account and did it, change your account's password (What to do after you change your Apple ID email address or password - Apple Support) and contact iTunes Support : https://www.apple.com/emea/support/itunes/contact.html


If it doesn't show on your iTunes account(s) contact your card issuer

Jan 16, 2013 9:46 AM in response to yaboy4

You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ? If not then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Nov 14, 2016 11:16 AM in response to Ybyawc

We are fellow users, these are user-to-user forums, Apple and iTunes Support are not here - I've asked the hosts to remove your phone number and email address from you post, it's not a good idea to post personal info on any public forum


To contact iTunes Support use the 'contact Apple' link at the bottom of every page or http://www.apple.com/support/itunes/ww or https://www.apple.com/emea/support/itunes/contact.html

how to dispute an iTunes charge

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