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My Macbook Pro Shuts off Randomly

My Macbook pro (bought in August 2009) has shut down twice today, each time after the computer being on for about 15 minutes. The battery is not dead and the computer isn't overheated because it was only on for a few minutes prior. The machine seems to stop completely, but then returns to the screen I was on before it shut off. Any ideas?


P.S. I just downloaded OS X Snow Leopard last week, so I'm not sure if that is playing a factor.

MacBook Pro, Mac OS X (10.6.8)

Posted on Jan 17, 2013 8:36 PM

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Posted on Apr 29, 2017 4:09 AM

I had this very problem and my first reply to you is YES IT IS OVERHEATING but not in the way you would notice it. Please read the following as I solved this problem for the cost of a Penta Screw driver set and some arctic silver thermal compound.


On my late 2013 Macbook pro Resetting PRAM or NVRAM did not fix random shutdown faults . I tried this as a first option including resetting the SMC on my Macbook. Did lots of hardware tests to no avail, nothing seemed to be faulty.


One thing I found was that booting up in SAFE MODE stopped the random shutdowns. This led me to two conclusions, one that there was some corrupt driver or software causing the shutdowns in NORMAL MODE or some nasty malware had gotten onto my Mac. So wiped the SSD and reinstalled a fresh OSX, but to no avail, still random shutdowns in normal mode with no shutdowns in safe mode.


Finally I decided that maybe the amount of processing power in Safe mode used was less than in normal mode. So I began to suspect maybe the cooling system on the Macbook was faulty. Pulled the Macbook apart and took off the fans and heatsink. There it was !!! the thermal paste had turned to dust !!! so I cleaned it off with alcohol, put some Arctic Cooler paste on the CPU / GPU, just a dab on each is perfect. Put the heatsink back on, cleaned out the fans and vents and ran some stress tests in normal mode. Worked like a dream, problem solved !! The reason it was turning off was that the CPU/GPU were overheating and the heatsink wasn't drawing away the heat. So the Mac would seem to get hot at all for this very reason. The automatic shutdown in the CPU or GPU would kick in over a certain temperature and the CPU would shut down or the GPU would lock up and give a dark grey screen but with the computer still working. Either of these two symptoms can indicate a cooling issue.


I suspect Apple use very low quality thermal paste in order to save money, and over time this degrades and becomes dust as the computer heats up. This is great for them because then people will just go and buy a new mac thinking it's broken. By the way, I phoned Apple helpdesk, their advice for sorting the problem was to clean out my caches, totally idiotic as I told them I run Mac Cleaner which does this regularly. They had no other option apart from replacing the MOBO and Battery, which is more cash for them. By the way, run a fan controller on you macbook such as Macs Fan Control and set it to run on bootup. You'll need to set the temperature it starts to cool the computer at, to around 35 degrees celsius or less. This will ensure your macbook doesn't heat up again, but the fan noise will be audible, very slightly, whereas normally it will be totally silent, because the 2 fans running very slowly.


Hope this helps. There are online videos on youtube showing you how to take the macbook apart and fix it yourself with minimal tools. Apple hate this as they can't make money out of people. If it's under warranty, take it to a repair shop but if it's out of warranty, you could be up for a very hefty bill if they tell you the motherboard and battery need replacement.

30 replies

Dec 30, 2013 11:31 AM in response to ashleyyo

PROBLEM SOLVED!!!!!

After almost a year and a half of counless daily random shut downs, My MBP is finally cured.

HOW?

I followed a link someone posted of an article published by apple almost a year a go, inviting late 2010 mbp users to come to the apple store for a free mof charge Logiboard replacemement.

Here it is:

http://support.apple.com/kb/TS4088

I discovered that the invitation already expired so I called the Apple center in Ireland and told them the entire story.

Luckily, after almost every crash I made sure to send Apple a report when my mac prompted me so they had it all on record.

From here on, I experienced a really amazing costumer service that almost made me forget the huge frustration I had with hundreds and hundreds of crashes.

The Irish representative told me that I can go to any Apple store in the world and have My mac repaired and LogiBoard replaced with no charge and extended the expiration date and placed a customer satisfaction code on My mac's serial number in Apple worldwidw system.

I went to the Apple store in Israel, and even though I did not believe it will work that easily- IT DID!

Within 4 days my Mac was as good as new! absolutly no crashes!

And it was all done with such gracefulness and efficiency by Apple that it reminded me why I chose to Buy their products in the first place.

So whoever experiences the same problem, try to call Apple center and have it repaired.


Good Luck!!!!!

May 7, 2014 7:00 PM in response to ashleyyo

I have an Early 2008 15" Macbook Pro with the same problem. The mainboard was replaced so I thought the replacement mainboard was the issue but no. In order to accelerate the issue I ran Prime95 so that the CPU got nice and hot. I could jiggle the laptop and it would fail at will. BTW , since I now have a SSD in this laptop I disabled the SMS.

I reset the PRAM and SMC to no avail. I tried it with only the battery but that didn't fix it. I then removed the battery and tried with the external power supply. When the system booted it ran through the reset PRAM sequence and then booted normally. But after that the problem went away!!!

I was so convinced that the problem was hardware that I am amazed.

Aug 30, 2014 6:30 AM in response to marijajovanoska

My macbook pro 10.6.8 shuts down randomly. This has been happening for the past 1 week. I thought it happens when my Mac gets hot or when I am watching a video and the fan works loudly. It happens despite having more than 50% charge. However today it happened even though there 88% charge and the Mac was not hot at all and I was not even working on it, it was just switched on and then suddenly it shut down. Here is my power report:


Battery Information:


Model Information:

Serial Number: W09391NL4784A

Manufacturer: SMP

Device name: bq20z451

Pack Lot Code: 0000

PCB Lot Code: 0000

Firmware Version: 0003

Hardware Revision: 0002

Cell Revision: 0100

Charge Information:

Charge remaining (mAh): 2145

Fully charged: No

Charging: Yes

Full charge capacity (mAh): 2167

Health Information:

Cycle count: 819

Condition: Check Battery

Battery Installed: Yes

Amperage (mA): 362

Voltage (mV): 12263


System Power Settings:


AC Power:

System Sleep Timer (Minutes): 0

Disk Sleep Timer (Minutes): 10

Display Sleep Timer (Minutes): 3

Wake On AC Change: No

Wake On Clamshell Open: Yes

Wake On LAN: Yes

Current Power Source: Yes

Display Sleep Uses Dim: Yes

Battery Power:

System Sleep Timer (Minutes): 60

Disk Sleep Timer (Minutes): 10

Display Sleep Timer (Minutes): 4

Wake On AC Change: No

Wake On Clamshell Open: Yes

Display Sleep Uses Dim: Yes

Reduce Brightness: Yes


Hardware Configuration:


UPS Installed: No


AC Charger Information:


Connected: Yes

ID: 0x0100

Wattage (W): 60

Revision: 0x0000

Family: 0x0085

Serial Number: 0x00492f32

Charging: Yes

Sep 2, 2014 1:39 PM in response to hrudyusa

My 2008 Macbook Pro battery went bad. I bought replacement unit from Amazon, Anker $69. Battery worked fine, but after a few minutes, my Mac book Pro shutdown. This had never occurred before. With power plugged in, this did not occur. I found the new battery was loose and not secure. Returned battery and bought new battery from apple store. Issue still occurred. Macbook Pro shuts off without warning, after powering up, there is never any message about the system having been improperly shutdonw. Backed up system with time-machine and wiped mac HDD clean. Re installed maverick via apple recovery over WiFi. Plugged in time machine and recovered system. Played a movie on Netflix to rundown battery and system shutdown normally. After not using macbook Pro for a week, I turn on last night, used for about 10 minutes on battery power, system shutdown. Tried to immediately power up, nothing, had to wait a few minutes, then it turned on. Not sure what to do now. The shutdown only occurs on battery power.


Oh, one more thing, right before the very first shutdown, I had installed Battery Health app by FIBLAB Ltd.

Nov 15, 2014 3:59 PM in response to marijajovanoska

My MacBook does this with Yosemite my battery says normal so i dont know whats wrong PLEASE HELP!

Battery Information:


Model Information:

Serial Number: D863031Q0XWF9Y2A3

Manufacturer: SMP

Device Name: bq20z451

Pack Lot Code: 0

PCB Lot Code: 0

Firmware Version: 511

Hardware Revision: 000a

Cell Revision: 1150

Charge Information:

Charge Remaining (mAh): 3066

Fully Charged: No

Charging: No

Full Charge Capacity (mAh): 6818

Health Information:

Cycle Count: 811

Condition: Normal

Battery Installed: Yes

Amperage (mA): -1025

Voltage (mV): 10976

Battery Information:


Model Information:

Serial Nu

Manufacturer: SMP

My Macbook Pro Shuts off Randomly

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