itunes gift card balance missing?

I've had this happen too! I was browsing through some songs listening to previews with $1.39 still on the card when all of a sudden the card only had $0.39 on it! Thankfully it wasn't like some of the others where they lost a lot of money but, it's still pretty irritating! I could have bought 2 more songs with that money and now look!😠

I solved my problem anyways... but unfortunately I don't think it will help everyone. Especially the guy who lost $1,000...

But anyways, my problem was that Apple was charging my gift card to pay for my iCloud storage plan even though I specifically asked them not to. I feel like a moron now 😕

Hope this helps someone out there, but I doubt it will.

I have more than $100 missing, just gone. After I setup a family account all purchases started going to my credit card and I couldn't use my app store credit. More recently I noticed that there is no credit at all shown. Such a rip off. This is not it twice I made a purchase through in app purchase with my kids fav game Bad Eggs and guess what the purchase went through but no credit was credited to their game account. No one cares at apple about our hard earned money.

I am experiencing the exact same issue. I redeemed an Australian gift card (and the amount appeared in my account) and now the credit is gone.

I have contacted iTunes support and they have been dismissive. Without the original gift card, Apple will not reimburse the credit. Apparently consumers need to keep the disposable plastic Itunes gift card as a backup to the (increasingly failing) iTunes store accounting system. The response:

"Unfortunately, without information on the gift card I will not be able to locate it. Please note Apple cannot be responsible for lost or stolen iTunes Gift Cards."

But it appears they are not responsible for a malfunctioning online accounting system as well.

Thanks Apple.....no surprises that market share is getting smaller.

I have this issue also. Made purchases after entering $100 gift card into iTunes. At first they were deducting accurately but purchases started being charged to my visa with $86 left to use. No longer able to see gift card balance in iTunes.

This is happening to me as well. I had over $80 in giftcards disappear from my online account. I loaded several itunes cards onto my account thinking that this would be a good way to prevent myself from misplacing money.

Im pretty ticked off. Apple is a billion dollar company--why is this so hard? I spend lots of $$$ on Apple products and all I want is to be able to BUY my music/apps like a respectable person without being robbed. Seriously! Just yesterday I canceled my Spotify account so I could BUY my music instead of renting it and THIS is what I get.
Im not excited about my next trip to the Apple Store...

My solution.....I don't buy anything from iTines anymore. I know this has no impact on Apple's bottom line, but I refuse to buy new credit and have the same repeat of it going missing.

After years of buying 3 laptops, 2 iPods, an iPad, an Apple TV, 2 iPhones, I am now moving over to Samsung products. So far no problems with their online store and missing credit.

I am missing a balance of $53! Not happy.

Often this is a refresh issue. Sign out then sign back in. Also, if you're missing $ I noticed a lot of time people make a mistake and redeem cards on the wrong account. Happens a LOT!

You can check with

iTunes Store Support

http://www.apple.com/emea/support/itunes/contact.html

They can see what has gone where.

I had reported my gift card balance was missing earlier and was pleased to see it magically reappear on my pc iTunes ...pleased that is, until I went to purchase items from my wishlist. The balance disappeared.It did not change to a different amount, not even zero, it just vanished & upon checking my bank account, I see that the amount of my purchase was charged there. So $84 dollar gift card balance is gone & I paid out of pocket for my $25 purchase.

I have signed out, in, rebooted, signed out, in to no avail (I only have one account so accidently crediting the wrong account is not an option).

Pretty irritated that I will not be able to use the additional $50 gift card that is in my wallet. Not pleased with iTunes & Apple's lack of support regarding this issue.

Hi peanut8117,

Have you tried checking your account's Purchase History? Just like HACKINT0SH has mentioned, this is more of a refresh issue. Possibly, you have already used the credits on your account. Try to review your Purchase History to see all the transactions made on your account.

iTunes Store & Mac App Store: Seeing your purchase history and order numbers

http://support.apple.com/kb/HT2727

😉

Did anybody find a solution to this? This is happening to me right now. I can not find my balance right now I even tried to make a purchase and it is trying to force me into using a credit cards me though I k ow there is a positive balance in my iTunes account.

Same thing happening to me, left a balance of over £20 3 weeks ago when I bought a couple of items, those purchased items have now come off my credit card and there is no credit balance on my account. Being told that I hadn't redeemed a card for about 3 months and know this is not true as redeemed one less than 2 months ago as my daughter got it for her birthday. Apparently apple think I am supposed to have retained the plastic card with the code despite seeing the balance on my account when redeemed, buying something from it and now being told that this redemption never took place !!!!! I think apple have some serious issues with their redemption process/system and customer service.

Same problem here. I reset my password and they reduced my balance by a dollar. I've been in contact with support and they just keep telling me to review my purchase history. After 3 rounds of email, they told me my recent gift card (unspecified amount) went on a balance of $0.00. Which means that their numbers don't add up.

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I get my account balance for iTunes gift cards on the same page the Redeem button is on, it's in the 1st box b4 the redeem button. Unfortunately my balance and my receipt totals show I'm missing $35.00 on my account. Apparently this is a common problem for apple products .... As I've read here.