Previous 1 2 3 Next 35 Replies Latest reply: Jan 19, 2013 4:34 PM by Jgal74
Jgal74 Level 1 Level 1

Can anyone tell me how to hard reset an iPhone? Thanks!

  • stedman1 Level 9 Level 9
    expertise.desktops
    Desktops

    What are you attempting to accomplish? There is no such term in Apple's literature as "hard reset"

  • kb1951 Level 5 Level 5

    Are you talking about holding the power button and home button until you see the apple logo?

  • Badunit Level 6 Level 6
    expertise.itunes
    iTunes

    Apple Technical Support does not **** if you are within warranty or paid for AppleCare. Otherwise, you are expecting something for free when everyone else was required to pay. In my opinion, that would ****.

     

    Apple's website has plenty of knowledgebase articles that you can access for free. You can try it too. I searched the Internet for iphone reset and here is one of the top hits:

     

    http://www.apple.com/support/iphone/assistant/phone/#section_1

     

    There are also the forums (i.e., here) where other users are more than willing to volunteer their time to help you solve issues.

  • Jgal74 Level 1 Level 1

    I just purchased my iPhone and I don't think I should pay. I just had a simple question of why my phone could not send text messages and the guy told me that I have corrupted files (it happened probably when I synced my phone to my computer. So I asked how do I reset and his response was you have to pay 3 easy payments of $99. What!!!???

  • Jgal74 Level 1 Level 1

    Thanks! And I hope you're not charging me $300 :-)

  • stedman1 Level 9 Level 9
    expertise.desktops
    Desktops

    That certainly doesn't sound like an Apple response. Which number did you call to get this information?

  • Jgal74 Level 1 Level 1

    I'm technically chAllenge. I guess Apple is just trying to make money from people like me who doesn't have a clue on how to reset or sync a phone.

    I'm trying to reset my phone is what I'm trying to accomplish and see if this would solve my issue of not being able to send text messages. Mind you it's a brand new iPhone 5.

  • roaminggnome Level 10 Level 10

    This is covered in the basics section of the manual

  • stedman1 Level 9 Level 9
    expertise.desktops
    Desktops

    Well, the reset is easily accomplished.

     

    Press and hold the Home button and the Sleep/On/Off buttons at the same time, until the silver Apple logo reappears. Release both buttons and await restart. No content is affected by this procedure.

     

    But again I say, I have never, ever heard of Apple requesting $300, especially with 3 easy payments of $99 to solve a problem, even if the product is out of warranty it would not cost that much for a call.

  • carl wolf Level 6 Level 6

    As another poster noted, there is a lot of online documentation that both familiarizes you with, and instructs you how to troubleshoot your iPhone.  You've posted nonsense that Apple is charging you for that advice, and it's obvious that it's not true.  Not only are you "technically chAllenged", you don't have the inititative to use the resources at your disposal.

  • Lawrence Finch Level 8 Level 8
    expertise.macosx
    Mac OS X

    Apple telephone support is free for the first 90 days. And even after that it costs $27, but only if you did not purchase AppleCare for $99. I have no idea where you got $300.

  • Jgal74 Level 1 Level 1

    18776248607. It says Apple customer service.

  • Jgal74 Level 1 Level 1

    Gee thanks Mr initiative!

  • stevejobsfan0123 Level 8 Level 8
    expertise.iphone
    iPhone

    You did not talk to Apple Support. Perhaps you talked to someone claiming to be Apple Support, but you have yet to tell us what number you contacted them at, and Apple Support does NOT charge $300, so we cannot offer an explanation.

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