Do I have to pay the same app twice?

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Do I have to pay the same app twice?

I had an iPad 2 and I bought some apps.

Now I have bought a new iPad and I would install the same apps which I had in my old device.

In my new iPad I use the same Apple ID which I used in my old iPad.

If I try to install some app which I have already paid, I can push the INSTALL button and I have no problem (with apps like Noteshelf, neu.Annotate, etc...)

When I try to install Pages and Numbers (I had these two apps in my old iPad) there isn't INSTALL button, but there is BUY APP button.

Do I have to pay again these apps?

iPad, iOS 6.0.1

Posted on Jan 19, 2013 5:43 PM

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Answer 1

sberman

Level 10

264,435 points

Jan 19, 2013 8:51 PM in response to WonderfulT1

You do not have to pay twice for the same apps ...

But it sounds like maybe Pages and Numbers were not purchased with the same Apple ID as the others that you successfully loaded on your new iPad.

Is that right?

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Answer 2

WonderfulT1 Author

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Jan 20, 2013 3:55 AM in response to sberman

I have only one Apple ID and I used it everytime to buy all my apps.

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Answer 3

Jan 20, 2013 4:23 AM in response to WonderfulT1

Can you not just re-sync these particular apps from the copies in your iTunes Library on your computer?

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Answer 4

WonderfulT1 Author

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Jan 20, 2013 6:13 AM in response to Julian Wright

Does Apple have a database of all apps bought with the same ID ?

Do they know what apps every ID has bought?

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Answer 5

Jan 20, 2013 6:19 AM in response to WonderfulT1

Apple do have the database of all apps u downloaded on 1 ID, but they won't know which apps are downloaded from which ID. Go to AppStore>Purchases.

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Answer 6

WonderfulT1 Author

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Jan 20, 2013 7:11 AM in response to Boney Franklin

If I go to App Store --> Purchases I find al my apps (those free and those paid), except Pages and Numbers.

Is it normal?

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Answer 7

sberman

Level 10

264,435 points

Jan 20, 2013 2:11 PM in response to WonderfulT1

No, it is not normal. If you believe you purchased Pages and Numbers on the same Apple ID and password, then contact iTunes Support. Here's how:

iTunes Store: Contacting billing support

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Answer 8

WonderfulT1 Author

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Jan 20, 2013 2:28 PM in response to sberman

Thanks, i will try

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Answer 9

sberman

Level 10

264,435 points

Jan 20, 2013 2:28 PM in response to WonderfulT1

Good luck!

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Answer 10

nasdaddy

Level 1

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Dec 11, 2013 12:16 PM in response to WonderfulT1

I had this issue with a paid Scrabble app and was able to manually force the app to reinstall on the iPad when it was previously paid on the iphone. Go to App Store - Purchases (on the idevice you purchased it on) and go to copy link (square with up arrow icon) and copy the url. Then paste it into a text file or email, and manually enter it into the other device's browser. This should populate the App Store with the App ready to be re-downloaded without duplicate cost.

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