Genieo has taken over Safari : (

Command+Shift+3 will take a picture of the screen and place the file on your desktop. Command+Shift+4 turns the mouse arrow into a crosshair that you can drag around the portion of the screen you actually want.

You can post the image here using the camera icon when you're preparing a message.

I downloaded Genieo and didn't like it very much. So I uninstalled, which took many tries. It's not on my hard drive or in applications; it appears to be gone EXCEPT when I open Safari it's actually Genieo. I'm at a loss. Even coontacted JustAnswer website and got no help. Scratching my head. Since I can't open Safari, setting preferences, etc., is not an option. Is this just a permanent thing?

Once Genieo is uninstalled and does not exist in your application folder.

Please go to your browser settings and change the default homepage and search to match your decision.

• Remove from Chrome
• Remove from Internet Explorer
• Remove from FF:
• Home page:

https://support.mozilla.org/en-US/kb/How%20to%20set%20the%20home%20page

Search provider

https://support.mozilla.org/en-US/kb/search-bar-easily-choose-your-search-engine

• To change the default search please follow these instructions:
  • Type “about:config” into the address bar and click “Enter”.
  • Click the “I’ll be careful, I promise!” button.
  • Type “keyword.URL” into the search box that appears.
  • Right-click on the “keyword.URL” entry and click “Modify”
  • Delete the text in the box and click “OK”
• Remove from Safari

Went to browser and my default homepage is google and that all seems to be fine. I'm not sure what other instructions to follow. I can't do the Safari because when I click on the Safari icon, it automatically opens to Genieo. I have no access to Safari.

Sorry I do not understand, 😟

Can you please send a full screenshot for me to see

Sorry it took so long.

Exactly how to I insert the screen shot. Thanks.

The uninstaller for the newer version of Genieo seems not to work properly...

see "Safari keeps crashing ... due to Genieo?"

and "Malicious Genieo installers persist"

for more details on how to remove recent versions.

See full screenshot.

Ok now that I can see its easy to explain.

1. Close all windows except this one.
2. Click on the word "safari"
3. In the dropdown menu select "Preferences..."
4. Set the following values:

Safari open with: A new window

New window open with: Homepage

New tab open with: Homepage

Hompage: Google.com (or any other web page)

1. Restart safari
2. Open the preferences window
3. Change the default search engine to any other on the list
4. Close preferences window and restart safari
5. Make a search and verify it is with the correct search provider.
6. Open the preferences window again
7. Change the default search engine to the one you like
8. Close preferences window and restart safari
9. Make a search and verify it is with the correct search provider.

Let us all know how it worked out

Yes, thanks, that took care of it.

What i did was i went to safari then clicked the bar at the top where it show safari - then preferences and then i put the apple home page and it worked.

You do know that you replied to a question that's over a year old, don't you?

If you were infected by Genieo and that's all you did, then you still have a lot of work to do. See what works today at Adware Removal Guide : Genieo.

Read the 3rd one down and it will lead you to a fix.

http://www.thesafemac.com/tag/genieo/

Cheers

Don