Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

NEED HELP!

I have a macbook pro retina model. Today it restarted on it's own, and now I'm not able to turn it on without it turning off in 5 sec. I believe it's a kernel panic, i tried almost everything on the support page, but nothing helps. Ultimately I want it to actually start up, but not delete everything on my computer.


Things that I have done..


-powered it down held command option p r

-command s typed fsck -fy and rebooted

-at start up held d to test. That was bad, it sat at 1 second for 2 hours, meaning the bar didn't move

- Tried things on the recovery disk

-I don't have any time machine saves

-Can't seem to re-install mountain lion, I couldn't select Macintosh HD

-Not sure if that's what you're supposed to do

-Tried verifing disk and fix problems, says it can't

-I had BOOTCAMP but I thought if I got rid of it I could free more space on my hard drive

-partitions still stayed the same

-I belive it's up to date, I know it's using mountain lion, not sure if it's 10.8.2, 10.8.1, or just 10.8


I then decided, this is ridiculous, this is a new computer, Why would it break down??? So I came here for help, hopefully somebody could help before i go back to school, and that I don't have to go to the apple retailer. If that's the best decision, then so be it. Thanks in advance!

MacBook Pro with Retina display, iOS 1.x

Posted on Jan 20, 2013 3:49 PM

Reply
22 replies

Jan 20, 2013 7:34 PM in response to qw01

If the disk utility is unable to fix the disk, then your SSD has gone bad. This can happen with newer SSD's. They aren't as roubust as traditional drives for now. SSD's are either rock solid or troublesome within the first 6-8 months of use.


Call AppleCare and get them to fix it. It'll take sending or taking into an Apple Store or maybe just maybe they might send out another unit have you send that one back.

Jan 23, 2013 2:01 PM in response to TildeBee

Just to let everybody know, I took it in. They first thought it was a software problem, but it ended up being a hardware problem. They had to delete everything because I didn't have an external hard drive. So if this happened to you, they do have a way to save your data, if you didn't use time machine. With my warranty, they said they could fix it, or give me a new one. (Same model) I'm definently going to use time machine now and have an external hard drive!!! Thanks again to those who helped!

NEED HELP!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.