Focusrite Saffire Pro 40. No Sound Output Routing Available

Hi Livingston Drew,,

I'm still having the same issue. I was sent the DiceTool but all my inputs were recognized. I was sent an older version of MixControl, but it would mean running a removal tool to get rid of 3.1, then an installer to try 3.0, and if that doesn't work 2.4. My question is, have you heard of this issue? Basically it is similar to what was posted orginally, though in my case opening MixControl and flipping the Sync from 48kHz to 44.1 resets the clock and the sound output is once again active. At first I was restarting the entire set up (Saffire and MacBook), and occasionally the sound output worked. I could replicate the issue by shutting down the Saffire, using the built-in output, then shutting down the MacBook. When I started everything up again the sound output wouldn't work. I'd open MixControl, flip the Sync and the sound would work. I am wondering if you have heard of a fix for this. I am on a Mid-2009 MacBook Pro, Snow Leopard 10.6.8. The only possiblility I know of so far is that my laptop is older and there is a sound card issue with MixControl 3.1, but that is pure speculation.

Thanks,

Wyatt

Hi Michael.

I've been reading all of this, and I'm in the middle of a recording session. All of a sudden the outputs on my Saffire Pro 40 dissapeared and I can't seem to playback or record anything. I read that on Focusrite Tech Support they are giving away this DiceTool.zip with the instructions on how to rewrite the firmware. Like I said, I was in the middle of a recording session and I had to let the musicians go because of this.

Is there any way that I can get a hold of that file as soon as possible through you? Because I really need to fix this. I'm using this: MacBook Pro 15" Mid 2012 // 2.6 GHz Intel Core i7 // 8 GB RAM // OSX 10.8.3 //

Thanks.

Mario N. Pérez

email: mario.perez@angelicalrecords.com

Hi Mario,

Its sounds like the dice tool might not be the ultimate fix for your issue because you should be able to record with out it. You should contact techsupport @ http://us.focusrite.com/contact-support , we will be glad to help you with your issue.

Hi, Michael!

Well, I actually read what I wrote and I didn't explained this too well (and I just realized that when I wrote to Tech Support, I didn't explained it too well either):

My Pro 40 as a hardware works fine, it can recognize that signal is going through. Here's the thing: I was about to listen to something that one of the musicians brought to the studio, when I realized that the "Active Monitor Pad" option was on, when I never did. I click on it and turned it off, and I think this caused the whole problem, because when I go to the Sound settings on System Preferences, the Pro 40 is recognized only as input, and for some reason, it does't show an output, therefor, it doesn't let me record, because it's trying to recognize the output.

I've tried to uninstall it (removing all the tools that were installed guided by the troubleshoot page on Focusrite), reinstalled it, and I almost came to a point of formating the internal HD and reinstalling Mac on my laptop. I also went to http://beta.focusrite.com/ and downloaded the beta version of Saffire Mix Control 3.2b1, since it said that it said that it was fixing some stuff like "unable to read from hardware", and "dissappearing outputs on the pro 40..." but no luck, so I was hoping that the DiceTool might work, but I guess it doesn't, maybe.

I'm truly sorry if I'm being stuborn about this, but I REALLY need help here as quick as possible. Like I said, I contacted Tech Support at the link you gave me. My case # is 193689 and if you can, please, put a rush on it, beacuse the band I'm recording right now, they are trying to take a demo with them to the States (I'm from El Salvador, by the way) to try their luck over there and I'm 2 songs from finishing the whole 5 EP.

If there's nothing you can do, well I do appreciate the time you took to respond to this. I'll try to wait

Thanks again, man

Mario N. Pérez

email: mario.perez@angelicalrecords.com

Hi Michael (michaeltownsfocusrite),

I am facing the same "no output" issue on my pro 40. I emailed support through the link recommended, and got assigned:

(Case 195153) Saffire PRO 40

If there is anything you could do to expedite support for me, I'd be very grateful. I need to use my unit tomorrow evening. It's very disappointing to have this kind of issue happen to a brand new unit.

Regards,

Michael Danser

michaeldanser@me.com

I'm having the same disappearing outputs problem with my brand new Pro 40 and emailed support as well (case

197658). If there's anything I can do to get this resolved as quickly as possible please do let me know, I need to use the unit ASAP.

- Tyler Schulte

tyler.j.schulte@gmail.com

I'm another one,

No Sound Output Routing Available.

- MacBook Pro late 2011

- 13''

- 2.4 ghz intel core i5

- ram 8GO 1067 MHZ DDR3

- Intel HD graphics 3000 512mo

- OS X 10.8.3 (12D78)

- DAW: Cubase AI5

- Mix Control 3.2 or 3.2b1

SAFFIRE PRO 40

bought may 16th 2013

from B&H New York

Works for 5 minutes than nothing with output.

I Tried anything that I read from here.

I am discouraged, I bought this unit for professional work that i supposed to do really soon.

Hope fast news from Focusrite.

Regards

Marc-André

Hi Tyler,

I replied to your case, did you get the email? If you did are your outputs currently working ?

Hi Marc,

You should contact techsupport @http://us.focusrite.com/contact-support , we will be glad to help you with your issue. You can reply inthis forum with your case # and i will personally look in to it for you.

Hi Michael,

I glad that worked for you. Don't hesitate to conact our support team if in need of anymore help.

(Case 198050) Saffire PRO 40

Hi,

I submited my problem at Focusrite.

They sent me the PDF And the Dice tool to correct it.

I did it, and it doesn’t fixe anything.

So, from now, I think, that the best way is to return the unit to B&H NY

cheers

I did recieve the email and everything now works perfectly! I used my unit for most of the day today with no problems so far. Thanks!

I got the same problem. Just wrote to the Focusrite support (Case 202402). I really need help to fix this problem...

Computer Spec:

-MAC Mini 2.6 GHz i7

-Mac OSX 10.8.4

-No others firewire devices connected

Software Info:

-Pro Tools 10

-44.100 Sample Rate

Product Info:

-Saffire MixControl 3.2

-Pro40-009c5f - Firmware version 1501

-Hrdware ID: 40031

-FW Driver: 4.1.2.16632

-i got a Octopre MkII Dynamic connected via ADAT and a couple of mic preamp connected via unbalanced jack

-Purchased on Thomann, i live in Bari, ITALY

MARCO