4 Replies Latest reply: Sep 23, 2014 4:39 PM by Dieter Ast
Hamzasal2111 Level 1 (0 points)

Please help me my iPod touch 5th generation's front camera doesn't work on FaceTime or camera, how can I fix this

iPod touch (5th generation), iOS 6.0.1
  • lllaass Level 10 (175,765 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Unsync all music and resync

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    -  Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • Dieter Ast Level 1 (0 points)

    This did NOT fix the problem in my case.  I have an Ipod that is used very little, only to read email and to take pictures. And less then 2 years old.  There is no music on it and no games.. 


    The front camera stopped working for no apparent  reason (The Ipod is in a case and was never dropped, damaged in any way, or scratched or misused), and now, if I switch to the front camera on the camera screen, a closed shutter appears, the camera button greyes out, and the camera page freezes.


    The rear camera continuous to work


    The only way to get the rear camera back, is to use the reset option in the settings menu, but this does NOT restore the front camera.


    Apple wants $ 149 to fix the problem.  I must say, I am disappointed in the quality of Apple products..  from an Internet search it appears that this is not an isolated failure, but seems to be not uncommon.

  • lllaass Level 10 (175,765 points)
  • Dieter Ast Level 1 (0 points)

    Thank you Illaas. But the proceedure there,   reset time on automatic, reset location service did NOT solve my problem


    Besides I am on OS  6.1.3.   After reading the NY Times article that upgrade to OS 8, will make devices run slower, I decided not to upgrade.


    I use the Ipod only as a laptop substitute while traveling.  No music, no games.  Only used to read and write email, look up airline schedules, and stay in contact with my family via Face Time and Skype.  The device had less than 200 hrs on it when the front camera failed.


    As a last ditch effort, I would like to purge OS 6.1.3 from the Ipod and reinstall it from scratch.   That is trivial on windows, and even more trivial

    on a Linux system (such as puppy) but in Apple land, with no command window, and no command language, I have no idea on how to do this.

    No device manager, no modprop command....


    If you could help there, great ! and thank you in advance


    The Apple tech support was disappointing.  When I look into diagnostic and usage data, I see 30+ message from the Ipod to Apple, such as the one below, (some are much too long to post here) that presumably tell Apple what is wrong with this Ipod, but that never come up in the tech support.   So what are these error reports good for ?


    Thank you for any help you might have on how to reinstall OS 6.1.3  from scratch



    DG Ast



    Incident Identifier: 75F12112-29FD-46CD-A68B-525755292D86

    CrashReporter Key: 346b8ba7e8c6a1e9f80e47a6d612c59d216aa9ef

    Date: 2014-09-23 15:21:23 -0400

    Reset count: 0

    Boot failure count: 1

    Boot faults:

    Boot stage: 80

    Boot app: 0






    Sent from my iPod