I did not change my shipping or billing address

I got this message in an email:

"The following information for your Apple ID XXXXXXXX was updated on 01/28/2013:


Shipping and/or billing address"


I did not trust the email, thinking it might be a case of phishing, so I went to the Apple website to go to my iTunes account and change the password.


After I changed the password I went to the account management area to check my addresses. They were fine.


So now I needlessly changed my password.


It came from this email address: appleid@id.apple.com


Is that a legit Apple address?


Wait, that's not even my "real" Apple ID. It's one that was inadvertenly set up when I got a new iPhone thru ATT.


Now I have to check that one out.

Posted on Jan 28, 2013 12:45 PM

Reply
3 replies

Sep 9, 2017 11:08 AM in response to SimonJester753

I also received an email last night from appleid@id.apple.com saying that my billing info was changed, but I hadn't changed anything. So I immediately changed my password, and I spoke with an Apple rep this morning for a while trying to figure out what happened. We ultimately figured out that it could be that because the credit card that I had on file had recently expired, it automatically changed things in the system and sent me an email. That's the only thing we could think of, because I have two-factor authentication set up, and I didn't get any notifications that there was an attempt to log in.

They did have me check to be sure that the email hadn't come from a phishing site, and it hadn't, but I was stupid and clicked on the link in that email last night. Thankfully, it was a legitimate email with a link to the actual Apple ID site, but that could have ended very wrong. I won't be making that mistake again. The best advice that I can offer to anyone else is change your password immediately by typing in the Apple ID website address yourself (not following any links), and set up two-factor authentication if you hadn't already.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I did not change my shipping or billing address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.