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Why does my screen go purple when I open my camera on iPhone 5?

Every so often when I open my camera on my iPhone 5 the whole screen turns purple and the whole thing stops working

iPhone 5, iOS 6.1

Posted on Jan 28, 2013 1:15 PM

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Posted on Jan 28, 2013 1:22 PM

I've seen this situation occasionally, thought not with my personal iPhone 5. My suggestion would be to take it to an Apple Genius for replacement. It is probably not a software issue, but a problem with the lens. This happens infrequently, but it does happen, with lower end camera lenses, which is what you would find in almost any mobile phone.

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Jan 28, 2013 1:22 PM in response to JessicaWalker

I've seen this situation occasionally, thought not with my personal iPhone 5. My suggestion would be to take it to an Apple Genius for replacement. It is probably not a software issue, but a problem with the lens. This happens infrequently, but it does happen, with lower end camera lenses, which is what you would find in almost any mobile phone.

Feb 4, 2013 11:45 AM in response to Djsquid

Still in the process, spoken to the Apple technical people and firstly they told me to reset the phone. Now they have told me to restore the phone which I have done so I'm just waiting to see if it reoccurs because after the first reset it did! I have also screen shots like yours which I have shown them for proof, if it does occur again they will exchange the device at the apple Genius Bar

Why does my screen go purple when I open my camera on iPhone 5?

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