You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why does my screen go purple when I open my camera on iPhone 5?

Every so often when I open my camera on my iPhone 5 the whole screen turns purple and the whole thing stops working

iPhone 5, iOS 6.1

Posted on Jan 28, 2013 1:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2013 1:22 PM

I've seen this situation occasionally, thought not with my personal iPhone 5. My suggestion would be to take it to an Apple Genius for replacement. It is probably not a software issue, but a problem with the lens. This happens infrequently, but it does happen, with lower end camera lenses, which is what you would find in almost any mobile phone.

6 replies
Question marked as Top-ranking reply

Jan 28, 2013 1:22 PM in response to JessicaWalker

I've seen this situation occasionally, thought not with my personal iPhone 5. My suggestion would be to take it to an Apple Genius for replacement. It is probably not a software issue, but a problem with the lens. This happens infrequently, but it does happen, with lower end camera lenses, which is what you would find in almost any mobile phone.

Feb 4, 2013 11:45 AM in response to Djsquid

Still in the process, spoken to the Apple technical people and firstly they told me to reset the phone. Now they have told me to restore the phone which I have done so I'm just waiting to see if it reoccurs because after the first reset it did! I have also screen shots like yours which I have shown them for proof, if it does occur again they will exchange the device at the apple Genius Bar

Why does my screen go purple when I open my camera on iPhone 5?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.