Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

HAGGIE - I have just found your post (even thoughh you posted it a while ago).

Cant believe it -Tried what you said and it worked. I can now send email on laptop!

I have wasted so much time on this and had problem for almost a year, after upgrading to Infinity (Hub3).

Could receive but not send mail via Laptop. No problem sending via phone or iPad.

BT - absolutely useless.

Apple Store - not a clue - bring your laptop in to store. (not same situation is it)

SMTP provider - tried to help - even gave me a fix for the problem - it didnt work.

Your solution did the trick!

THANK YOU SO MUCH

Do you know how to fix problem printing wirelessly to an Epson printer? Could print wirelessly from Laptop prior to infinity. Now only prints using a cable, yet I can print from phone and iPad. Epson Technical support tried to fix problem - all the tests proved printer communication with router ok but Laptop fails to print wirelessly.

Thank you SO much - I too had this problem. Spent hours on the phone to Bangalore and even the BT Tech experts who took pity on me and didn't charge me but still could not fix the problem. I use Mail on an Imac and only encountered this problem when I made the move from TalkTalk to BT just a few days ago. Eureka indeed!!!

Had same problem and BT changed the hotmail outgoing server details to "their BT server". Marketing ploy? I could see all my e-mails under hotmail (internet) but not my "sent" e-mails through Apple. I changed the DNS settings to 208.67.222.222 and using only the smtp.live.com outgoing server, i.e. the hotmail server account, everything was OK. Great help. Thanks Haggie.

Evan

Dear Haggie,

Thank you so much!

I have been at this for about 9 months since moving into a property that uses BT as its provider. Given the problems that I had with hotmail with its SMTP thinking that it was hotmail moving to outlook and so on and so forth. Then had problems with my 123-reg account too. I have tried online chat with Apple, Genius bar and then discussing with other Apple users too, and all getting confused, until one thought that perhaps it was BT. I was then very lucky in finding your solution.

So far so good, it is working, and I feel so pleased.

Thank you so much!

One question: why is it that I am unable to see my old sent messages in my accounts, and can only view ones that I have recently done. They're in a folder, given that I am using IMAP, but would be much easier to see them in my sent folder in Mail's automatic Sent list. Sorry that doesn't make a huge amount of sence! Thank you!

Thanks so much for this. I've been nearly a year trying to sort this issue out and your fix has worked.

I still can't get my Iphone to send email but hey, I can live with that.

Thanks again!

After years of intermittent trying, 123-reg finally turned me onto this link (and the solution). Phew!

Now is there also a solution for sending emails on iCloud (smtp.mail.me.com) via BT Infinity??