Previous 1 2 Next 16 Replies Latest reply: Jan 31, 2013 6:15 AM by ericfromlittleton
NObodE Level 1 Level 1 (0 points)

When I turned on my MBP tonight and opened iTunes, there was a messege that said some like "there is a Carrier Update. would you like to download and install..."  I did not see anything on my iPhone. I looked for a number on all of the icons but there was none.  I went into Settings----General----About and down to Carrier, but there was nothiong there (just the number from the last Carrier Update).

 

I called Verizon and asked if there was a new Carrier Update for the iPhone 5. the agent told me to install the carrier update. I was more interested in finding out if there was a carrier update and if so what it was.

 

In reading the Support article from clicking "Learn" on the pop up window that said there was a carrier update, it said that a carrier update can come from apps like Maps, Stocks, etc. but it did not mention anything about a carrier update coming from the company one has their service from.

 

Is this something I should click to download and install on my MacBook Pro even know I can't find any notice about a Carrier Update on the iPhone?


iPhone 5, iOS 6
  • ckuan Level 7 Level 7 (24,710 points)
  • NObodE Level 1 Level 1 (0 points)

    Yep that is the article.  I thought it was interesting that in that article is mentions nothng about a Carrier Update being from one's service provider. (unless I missed it), and that it states, "If your iPhone is using iOS 4 or earlier, follow these instructions:" but it has no instructions for iOS 6. I realize it is generally pretty simple, but it is odd that I see no notice on my iPhone, just on iTunes.

     

    it is possible to do updates without connecting the iphone to the computer, right?  I do have a WiFi connection

  • ckuan Level 7 Level 7 (24,710 points)

    NObodE wrote:

     

    Yep that is the article.  I thought it was interesting that in that article is mentions nothng about a Carrier Update being from one's service provider.

    ...

    Are you sure? Right at the beginning:

     

    Carrier settings updates are small files (about 10 kb) that are installed on your iPhone or iPad (Wi-Fi + Cellular models). Carrier settings include updates to Access Point Names (APNs), MMS settings, features such as tethering, and default apps such as Stocks, Maps, and Weather. You might receive notifications periodically about installing a carrier-settings update.

     

    Since for example APNs, MMS, tethering, etc. are all carrier features, so why do you think it's not from one's service provider?

  • randers4 Level 9 Level 9 (62,545 points)

    Verizon issued a carrier update for the iPhone 5 some time ago.  See http://support.apple.com/kb/Ht5526.

  • ckuan Level 7 Level 7 (24,710 points)

    NObodE wrote:

    ...

    it is possible to do updates without connecting the iphone to the computer, right?  I do have a WiFi connection

    I think yes, you can sync with computer iTunes using Wi-Fi.

  • NObodE Level 1 Level 1 (0 points)

    I did get the Carrier Update about 4 months ago but this is a current happening--like today.

     

    I thought the article would have mentioned that Carrier Updates can be a small file from your service provider.  Verizon has nothing to do with the Map or Stock apps.  Also it does not tell one how to install in the article after

    "If your iPhone is using iOS 4 or earlier, follow these instructions:"  My iPhone is using iOS 6 which is LATER then iOS 4.

  • ckuan Level 7 Level 7 (24,710 points)

    Did you read randers4 link?

    I remembered that quite a lot of users were complaining about data usage even Wi-Fi were connected and working.

  • NObodE Level 1 Level 1 (0 points)

    Ckuan-

     

    I did read it as you can see in my post above.  However, randers4 said "some time ago."  I got a Carrier update from Verizon about 4 months ago, but I am talking about today.  This is all current not a carrier update some time ago.  it is just od that it does not show up on my iPhone but it shows on my MBP.

     

    do not get me going about Verizon and data useage.

  • ckuan Level 7 Level 7 (24,710 points)

    I see what you mean.

    The only way now is to check your carrier update version on your iPhone with Verizon and see what they say. I think the carrier updates do combined Apple's and carrier's stuff.

  • NObodE Level 1 Level 1 (0 points)

    I said in my first post that I Called Verizon---well here it is

     

    "I called Verizon and asked if there was a new Carrier Update for the iPhone 5. the agent told me to install the carrier update. I was more interested in finding out if there was a carrier update and if so what it was."

  • ckuan Level 7 Level 7 (24,710 points)

    Yes, I read that. I don't think the clerk would know anyway what exactly in the update, I was thinking just the version number at least.

     

    My thinking is if the version from verizon is newer, do the update otherwise ignore the whole issue.

     

    Message was edited by: ckuan

  • ericfromlittleton Level 1 Level 1 (0 points)

    You can also update the carrier settings with out a computer OR iTunes.

     

    Open Settings > General > About. The moment the phone (or iPad for that matter) hits that screen it will download and update your carrier settings.

  • stevehuston Level 1 Level 1 (0 points)

    I got a Carrier update today in iTunes after updating my iPad to iOS 6.1. I accepted the carrier update and now the iPad can't find a cell signal - the place in the top bar where it would say "Verizon LTE" now says "Searching..." and has been that way for over an hour. Any hints on what to do to get a cell signal back?

  • NObodE Level 1 Level 1 (0 points)

    eric-

    Not sure what you mean by "The moment the phone (or iPad for that matter) hits that screen it will download and update your carrier settings."  I am assuming you are saying even know there is not a notoice that I need to update to the latest Carrier setting, just by opening Settings, and going to the area where it has the latest carrier version, if there is a new one it will download it.  In the past I have always received a notice on my phone so it is just odd that I got a Carrier update notice on itunes but not on the phone.  Verizon does not know but I see that it did update to 14.1 and it was at 14 before, so it did update.

     

    Steve-

    Usuall if you do a soft restart you will get the cell signal back.  I think it is best to usually restart your iPad after a carrier or OS update.  That has worked bedt for me when I have done so.

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