Apple Event: May 7th at 7 am PT
My ipad2 said it had an update. It started updating then the screen showed connect to itunes, i connected to itunes it said I have to restore it. I click restore and it tells me that the file is corupt. :-( Soooo sad!!
iPad 2, iOS 6.1
hi!
i wrote your message and want to ask you about the same problem with my Ipad2.
did you resolve the problem?
if Yes,please tell me how the way you did it.
Thanks.
I called Apple support and they were wonderful and spent a lot of time with me trying different things. They were also unable to fix the problem so they are having me send it in for a different one.
so your iPad2 is O.K. NOW?
No, they are sending a box for me to send it to them and they will send me a different one.
This link is where I started, clicked on talk to Apple Support now. Then I entered my serial number, after that it talks about a charge for support, below that is a box that says something about update didn't work. I chose that, gave a phone number and they called me a few seconds later.
VERY SAD THAT IT CAN'T BE REPAIRED :-(
ANYWAY THANK YOU SO MUCH FOR YOUR ANSWER.
I HOPE YOU'LL BE GLAD TO GET NEW ONE IPAD :-)
BYE!
I few years agao I had some problems with my MacBook Pro. The support couldn't fix it over the phone, then they sent me a box, and then I've got a new one. It was quite nice.
support asked you if your devise jailbreaked? or it's doesn't matter?
Jamie, how nice :-) I was very impressed by the service I received!! They spent a lot of time
Barvinok, My ipad wasn't but no.. they didn't ask me
i'll try to call support in my arrea,but i'm not sure for changing the new one.
i appreciate for your reply :-)
ipad file corrupted after update
