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Level 1

8 points

How angry should I be that updating my settings deleted my contacts from my 4s?

Last night I noticed that the settings Icon on my 4s indicated that an update was available. So I updated. This morning I woke up to find five years of contacts deleted. Spent over an hour on the phone with Apple and could not restore; their engineering department promised to contact me within 48 hours. So this afternoon i will be driving to Verizon with my old Envy phone to have them retransfer my contacts from my boat anchor Envy to my 4s. At least then I will have my contacts restored to the moment that I came over to the Iphone. How angry should I be? And yes I know that Im a tool for not backing up my contacts on my computer but isnt that a Red Herring when considering that we are discussing Apples having deleted my contacts? Sure I own a part of this problem for not backing up, but what portion does AAPL own?

iPhone 4S, iOS 6.1, And Apple could not restore within

Posted on Feb 1, 2013 11:23 AM

18 replies

Augustgerard Author

Level 1

8 points

Feb 1, 2013 1:36 PM in response to paulcb

Kilt and Paul, Most of the time spend with apple on the phone was allowing them to go through the motions to find out if I was synced to the cloud. I was, they agree that I was. This can not be an isolated incident, im going to sit back and see how many more manifest over the next 24 hours.

KiltedTim

Level 10

195,747 points

Feb 1, 2013 1:38 PM in response to Augustgerard

Were you actually syncing your contacts with iCloud? I'm guessing you were not. You were just backing up to iCloud.

Contacts are intended to be synced with a compatible cloud service or contact manager, as I've already stated.

I don't know what "problem" you're talking about that has been "happening since Aug 12".

The "problem" is that you updated you phone without ever having actually synced your contacts with anything. The If you would have actually turned on iCloud contact sync, you wouldn't have had this problem.

I don't know how you expect "seagate" to save you... unless they have a contact sync service that I don't know about.

paulcb

Level 6

19,239 points

Feb 1, 2013 1:51 PM in response to Augustgerard

Tha't the problem, you're complaining which will get you nowhere. Nobody likes a complainer, especially one that goes on and on about it. AFAIK, the iCloud backup doesn't back up contacts at all, that's what iCloud sync is for.

And my reading comprehension is fine, especially between the lines.

How angry should I be that updating my settings deleted my contacts from my 4s?