2011 MacBook Pro and Discrete Graphics Card

I have an early 2011 MacBook Pro (2.2 GHz Intel Core i7, 8 GB 1333 MHz DDR3 memory) running OS 10.8.2. It has two graphics components: an AMD Radeon HD 6750M and a built-in Intel HD Graphics 3000. Since I've had the computer, the screen would get a blue tint when the computer switched between them.


However, as of two days ago, the problem has become substantially more severe. The computer was working fine, when all of a suddent the screen when completely blue. I had to force restart the computer. Since then, the screen has gone awry on numerous occassions - each time necessitating a hard reset.


I installed gfxCardStatus, and have discovered that the computer runs fine using the integrated card, but as soon as I switch to the discrete card - the screen goes .


I am just wondering what my options are (any input on any of these would be appreciated!):


1) Replace the logic board. Would this necessarily fix the issue?


2) Is there any way to "fix" the graphics card?


3) Keep using gfxCardStatus and only use the integrated graphics card. This is definitely the easiest/cheapest option, but to have such a computer and not be able to use the graphics card seems like a real shame.


4) Is there any other alternative?


MacBook Pro, OS X Mountain Lion (10.8.2), 2.2 GHz Intel Core i7, 8 GB memory

Posted on Feb 1, 2013 4:45 PM

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13,550 replies

Nov 24, 2013 6:15 PM in response to abelliveau

Also tried to boot windows on bootcamp...


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the only think i can do is restarting till i can log in safe mode and fix harddisk permission, each restart i am getting those error messages...

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i also tried internet recovery, no success, didnt even start...

The thing is all logos, apple logo etc has horizantal lines on boot screen when i have that graphiccard issue...

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Nov 27, 2013 11:29 AM in response to ARCape

Disclaimer: As I've mentioned before, don't take my posts here as the final word on anything. I feel the need to say this because I think my writing style sometimes leads people to assume that I know more than I really do. That would be an incorrect assumption. Honestly, even on my best days, I'm little more than a hack. Ignore my writing style and just know that my intention here at this time is not to provide answers, but to hopefully play a small part in figuring out what questions we should be asking.


ARCape wrote:


...That was till I decided to rip my mac apart & get to the cpu & gpu to do the all famous reapplication of the thermal compound to both. I dont know if I was lucky or the problem really is just a bad case of thermal compound...


My guess is that you were lucky. Specifically, I suspect that the order in which you tightened down the heatsink screws (possibly combined with thicker compound?) slightly altered the mount pressure in favor of a broken solder joint. To paraphrase Spock from episode # 35 TOS, random chance seems to have operated in your favor.


I've seen this pop up a couple of times, but it never seems to be permanent. This person, posting in another thread in August, said that it lasted about a month:

I managed to change the thermal paste about three months ago. It worked at first, but one month later, GPU problems appeared again hence I had to install smcFanControl and put my fans up to 6200 RPM.



Generally, I am highly in favor of replacing factory compound. I did mine when it was only a few days old and got about an 8 degree difference at load. This is about what most people report on the 2011 models. Very nice for about 40 minutes of work. Cooler temps mean better performance (less throttling and more thermal headroom for turboboost to do its thing).


That said, let me get a couple of things out of the way in relation to this discussion:


1) Thermal compound will not repair a broken solder joint.


2) If I am correct above about why this seems to work for a short while for a few people, then there also exists a possibility that you could make things worse. That is, if you've managed to lock down to the HD3000 and have bought yourself some time to see if Apple is going to do anything, I'd be very cautious. I could also, of course, be completely wrong about all of this.


Why do I even bring it up then? For those planning to do it anyway, I want to provide some additional information that is missing from the popular links and videos. I also want to revisit a previous statement that I made on the subject and I'm curious about those who have had the motherboard replaced only to experience the same problem again after a short time. There may be some questions worth asking for those who have had the motherboards replaced and have not yet experienced any problems.


Reattaching the heatsink:


The screws should be tightened down in this order:


User uploaded file


The specific wording from Apple's Technician Guide is this (page 213):


"Install heatsink screws in the order shown, 1/2 way first, then tighten the rest of the way."


The wording isn't perfect, but they mean for you to follow the same pattern for both the "1/2 way" and "rest of the way" steps.


This would have come from Apple engineers and I've seen no indication that it isn't the exact best way to do it to get the most even distribution.


My advice on choosing a compound: In this case, I would suggest paying very little attention to the benchmarks and endless pages of debate about which product might be a third of a degree cooler than the other. Depending on how information is presented, the graphs can look impressive. But when you realize that these graphs only indicate about a three degree difference between the top 20 or so products and the results should be read with a 2 degree margin of error, there isn't that much difference. By all means, get a top tier product, but focus more on the differences. Focus more on things like viscosity, texture, and its ability to perform well under different amounts of pressure. Generally a low viscosity compound is more desirable when two well-finished surfaces meet perfectly and high viscosity compounds are more desirable when dealing with imperfections. The word "tacky" is sometimes used as a negative description in these reviews. It's true that a "tacky" compound can be a little more difficult to work with, but it can also be very helpful in some situations.


Mine fit together very well and I got good results from my favorite low viscosity compound on both chips, but I don't think that's true of all of these. I think we're dealing with some significant manufacturing variations in these heatsinks.


Which brings me back to a previous comment that I made on this subject. About 10 pages back, I said that I think the excessive use of thermal compound at most only plays a role in causing these problems to appear a little sooner than later. All else being equal, that's a true statement. Tests show only a few degree difference between the right amount and way too much. The rest of the difference that we see when reading user "before & after" reports comes from the higher quality of the compound chosen. But taking a step back from everything that I think I know about this, things are not always going to be equal when you're dealing with two heatsinks on the same assembly.


For an example, we can take another look at the popular iFixit teardown:


User uploaded file


To my eye, the CPU part (top) looks okay. Yes, a lot was used, but the extra got squished out the sides. And it looks like there was a good flat meeting between the heatsink and the CPU die. On mine, both chips looked like that. That bottom picture, though? I'm not even sure what we're looking at there. If this were my machine, I'd consider using two different types of compounds for reassembly. At minimum, I think we're looking at different mount pressures here, but it's not obvious to me that the GPU die and heatsink have ever even met or would recognize each other in a bar. It's not the amount, but the quality of factory compound that could be problematic in this case. If the bulk generic stuff is being left to play the role of thermal conduit on its own in some cases, that would lead me to believe that this could be playing a bigger role as contributing factor. It would necessarily mean that more heat is being displaced through the PCB.


To understand what I mean, see this 2009 study by The United States Department of Energy. Yes, it's a little dated, but it mentions compounds that are still popular today. Also, it's far more sophisticated than the average benchmark comparison on an overclocking website. In this image, you can see how 1/20th of one millimeter can effect the thermal resistance of some popular compounds:


User uploaded file

Thermal compound isn't really intended to play the role of thermal conduit on its own. It's intended to fill the micro-imperfections between the surfaces that meet. Still, as you can see from the graph, some do far better than others when asked to play this role. And all of these are likely far superior to the generic OEM stuff.


In another example, in this thread, the owner got "not so satisfactory" results from AS-5 and "really great" results from MX-4. There would be no reason in the world for this if we were talking about things that fit together well. Those are both fine quality products. But MX-4, even though it doesn't stand out in any one particular category, can perform well under a wide range of conditions. With AS-5, you're instructed to spread it out flat on this type of bare die surface. A lot of user reports that previously confused me make sense when looked at in this context.


In this picture, we appear to be looking at an uneven spread:


User uploaded file


Much thicker at the top. Why? Were the screws not tightened in the right order? I don't know much about automated assembly, but I assume that this is still something that's done by hand? Or is the problem here with the heatsink itself? Or the heatsink mount points? Also notice that we're already seeing signs of cracking in the compound at just under the two year mark for this photograph.


If you're using a new board with the old heatsink, it might be worth investigating? I don't know if the depot repair uses the same compound that is used at the factory, but I'd imagine it's still a bulk generic low-quality type of stuff. If there is an actual gap between the two surfaces, corrective measures beyond a different type of compound may be in order. Ask a trusted technician about a new heatsink, a shim, or other modification. A repair person who works on all major laptop brands will already be well familiar with this type of issue.


For those planning to redo the compound yourself, I'd take a minute to study the old stuff before cleaning it up. I might then do a couple of test applications before putting it all back together. Put a few small drops of compound in several locations and then screw down the heatsink following above instructions. Then take it back off and see if you're satisfied with what you find. Are they even? To give yourself a baseline for comparison, put about the same size drop of your chosen compound between two flat surfaces (a mirror and a small piece of glass would be very nice for this). Slowly press down on the glass and you can see for yourself how the compound spreads.

Nov 29, 2013 7:28 AM in response to abelliveau

Yeah Apple, no problems here. Few "sporadic" users with some unknown, non-related gripe about a very specific set of Macbook Pros. This is what happens about 30 minutes into using mine (i7, Radeon HD 6490M). I've found that having my display resolution preferences open....ALL THE TIME...is useful as toggling from 1080p to 1600x900 seems to at least clear things up temporarily so I can keep working. The top screenshot here is from my external Samsung LED, connected via DVI out from the Thunderbolt port:

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Oh yeah, I forgot to mention....it takes three or four hard boots / power off actions to actually get as far as blueness above. Here's what the laptop screen itself looks like going through that exercise.

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And noting here that the *only* way to successfully boot is to pick Open. Clicking Cancel here hangs my machine 100% of the time.

Nov 29, 2013 7:32 AM in response to abelliveau

Last night the GPU of my Macbook Pro 17'' Early 2011 (Antiglare screen) decided to die once more.

User uploaded file


This was my 3rd logic board (the original one + 2 replacements).

So far I've been "lucky" and the 2 replacements died within the 90 days of warranty (the original one was out of warranty and I had to pay 496€).

What am I going to do when the GPU dies out of the warranty period?


Regards,

Álvaro.

Nov 29, 2013 9:01 AM in response to abelliveau

While I working on my homework.

The screen down.

So I hold the power button then boot.

And this is what I saw.User uploaded file

After long time waited.It gave me a blank screen.

If I boot to recovery hd.Also waited,it gave me a white screen.And more and more waited to a blank screen.

😮

I confused why you could boot success.

This shxt happened 11early.My mbp still down.

I have school till Jan.Handly to make time for go to Apple Store for solve this problem lately .

Dec 4, 2013 9:33 PM in response to abelliveau

My MacBook Pro Early 2011 17-inch just stopped working today.

II'm running the lastest OS X (10.9). I'm pretty sure all the firmwares were updated.

Here's a photo of the pink vertical stripes:

User uploaded file


-SMC reset, PRAM reset didnt fix this issue.

-Tried booting from the recovery volume, and safe boot. I got a black screen with no mouse pointer.

-I also noticed the GPU section (the part between two fans) of the logic board got really hot if I left it on.

-After reading some posts, I also have the hard freeze issue from time to time.

-Plus, I remembered sometimes few black rectangles with small colored dots will appear on the screen. not sure if anyone have the same scenario.


Im taking my MacBook Pro to the Apple Store tomorrow.


I hope Apple acknowledged this issue.

Dec 4, 2013 10:08 PM in response to odarellmc

odarellmc wrote:


Thanks for the info. Can u apply paste yourself?


Agree with previous response that one should be cautious if never before having done anything of this nature. That said, you can look at the iFixit links and some videos and get a feel for that yourself.


IMHO, the biggest danger is the same for both the novice and the enthusiast. That's ESD. The novice often thinks that such warnings are overstated and the enthusiast, or even seasoned professional, can often be on autopilot when it comes to ESD protection.


One thing missing from the popular links on this subject is the procedure for reattaching the heatsink, so I'll post that again for those planning to do this.


The popular instruction links end with something like: "To reassemble your device, follow these instructions in reverse order." That's not correct. It should be done like this:


User uploaded file


Screws should be reinstalled in the order shown and tightened down half way. Then, following the same pattern, they should be tightened down the rest of the way.


For anyone considering a reball or GPU replacement, it's a given, of course, that this will be included with that service. The thermal compound needs to be cleaned up and reapplied whenever the seal between die and heatsink is broken. But it might be a good idea to ask them to verify that the heatsink fits properly (that both sections of the heatsink fit flat against their corresponding dies).

Dec 8, 2013 1:16 PM in response to abelliveau

This started occuring to me yesterday during a cold snap here in Flagstaff: laptop comes out of sleep with black screen, hard reboot results in horizontal sync distortion even when USB keyboard trick forces it to external monitor.

User uploaded file

I got it to work again both yesterday and today and initially thought that it was the result of some dead chicken waving (attach external kbd and monitor, reboot holding C or Opt down and immediately close lid).


It's more likely that taking it to my work office, where the ambient room temperature's at least 70°F, has more to do with it. My suspicion is that either the thermal paste or one of the GPU's connector pins on the laptop has contracted in the cold and that being restarted in a warmer room is the solution for now.


Interestingly while yesterday the console log was full of GPU kernel issues when it happened the first time, the log no longer records this error. Googling "** GPU Debug Info Start **" unsurprisingly links right back to forum posts about this family of GPUs failing in laptops not running Windows. (for the record, HP laptop owners with the same family of GPUs have reported problems as well)


Because I'm under deadline at the moment, I'm reluctantly considering using gfxCardStatus to force integrated rather than discrete graphics and aiming to avoid GPU intensive applications while I can. It's my employer's call as to whether it's more productive to pour money into a laptop manufactured in January 2012 or to replace it.

Dec 10, 2013 10:08 AM in response to matthewadams

matthewadams wrote:


So I brought mine in for a BGA Reballing yesterday and had a little chat with one of the stores employees.

He basically confirmed what everyone is already saying. It's a head-induced problem...


Did they say head-in-pillow? If we could get some pictures of that, it would be irrefutable evidence of a manufacturing defect.


It looks like this:


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Or this one (the ball on the left):


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These can often pass quality control and work fine for a little while. It's not a failed joint, per se. It's a joint that was never formed properly.


Edit: Heh. That was actually a typo, wasn't it? You meant to say heat-induced, not head-induced? 😊

Dec 17, 2013 11:41 AM in response to abelliveau

well i try explain my experience with this issue, because my problem is solve now (2 hours maybe, 6 o 7 reboots). I don't speak english because im mexican but im try.



2 weeks ago the problem come out, im very secure this is the GPU and not the software problem because i have 2 friends with the same macbook pro 2011 late they have the same GPU issue.


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I try everything; Remove ATI drivers, boot linux, windows, or recovery particion.


I read too many sites, all the sites say's "its a hardware problem" , "needs reballing"... i think it is, but now im not secure... yesterday come out 10.9.1, and don't upgrade my system because i think is a bad idea, but is not. Today call the apple center because i stay 100% secure is a hardware problem and fix it with reballing in another company and try speak to apple 1 more time (im out of warranty), and stay 1 hour 30 minutes with issues testing my system, the last try i say to the technician "yesterday one upgrade of mavericks come out, i can force the HD3000 and upgrade the system..." and i did... after the issue come out i cant export videos in imovie, or iPhoto, or play games with the HD 6750m because he crash the system. Before the upgrade the system boots normally and I CAN USE THE 6750M, i can play games now , export a iMovie file in 1080p, plug external displays,export photos and more.


The system works now, i stay using the graphics card in games for 2 hours maybe?, shut down the machine, reboots, EVERYTHING, trying the issue come out but he doesn't.


Im a software engineer , and electronic technician, and now i think is a software problem, because mi GPU NEVER UP TO 90degrees, and SILVER OR PB NEED MORE THAN 150 degrees to melt it. I think the software problem is RELATED to the voltage in the GPU or something like that, because when the energy things in mavericks come out the problem too in too many users, sites.


I recomend force boot with the HD3000, upgrade the system and see what comes...


Who i force the boot?, boot the computer, and provoque the "white/blue/gray" screen, and leave the macbook, in 8 minutes u can hear the fans, touch up to the f2 or ESC keys, if the macbook is very very hot force the shutdown, and boot again. Repeat the process if the macbook dont use the HD 3000.


Before the macbook boots check this and says is running with the HD 3000

User uploaded file



My problem is solve now with 10.9.1.... but only in this hours ( 3 now maybe).
I try too many stress test... and still good and on

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Jan 3, 2014 11:34 AM in response to abelliveau

Another victim right here (

My 15" early 2011 macbook pro was working perfectly untill last month. Basicly excatly the same problem listed on this list. After 2 weeks of battling with it I finally gave up and visited the genius bar and changed a logic board. And 4500HKD later I got it back. It was working fine for about 3 days then i had a first glich on my screen. Not long after that, the same problem has all come back to me. it's already the 8th shutdown today ((((((


The genius told me they will keep my old logic board for 3 month, and if the new one does not work I'll have the option of replacing another new one or get my old one back and they will refund me with the money.


So I am just wondering what should I do now? As I replaced my logic board before I came accross this Discussion forum therefor I have not tried turning off graphics switching. If that really work I could get back my money and still have my computer back and working.


Option 1 ) get back my original logic board and ask for a refund and try turning off graphics switching and see if it work?


Option 2) replace another new logic board and hope the same problem won't come back and haunt me


Any tip will be great


Thanks


Here is what it looks like after just 3 days of replacing a "new logic board"

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Jan 17, 2014 8:53 AM in response to abelliveau

Just wanted to chime in and say this has been happening on my work machine as well. It started about a month ago.


Here is a picture of the problem at its most severe:


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It started for me as some simple corrupted squares of color randomly appearing. It kept getting worse until the entire screen would be corrupted with graphical glitches and freeze up.


Here is what the problem looks like when it first starts cropping up:


User uploaded file

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2011 MacBook Pro and Discrete Graphics Card

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