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help viewer crashes

I updated my desktop system last night, going from Lion (10.7.5) to Mountain Lion (10.8.2).


Since then, Help Viewer (and helpd) have been completely non-functional. Every time I launch Help Viewer, I get a pop-up window showing that helpd has crashes. I'm not having any other issues at all - everything else seems to work fine.


I've reviewed numerous examples of how to resolve this problem, including clearing all caches, resetting the help viewer by removing the related plist files and caches, checking all internet plug-ins, removing old & unused Safari extensions, etc.


Still, every time I launch Help Viewer, I get a crash report from helpd and the Help Viewer tells me it has no content to show.


I do not want to re-install the OS unless there is absolutely no other way to resolve this issue.


I would appreciate any suggestions or feedback.


Thanks,

--

Michael Frankel

President & CEO, Wizard Consulting Group, Inc.


<Personal Information Edited by Host>

Mac Pro (Early 2009), OS X Mountain Lion (10.8.2), 8gb RAM

Posted on Feb 3, 2013 12:24 PM

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Posted on Feb 3, 2013 12:26 PM

First, try reinstalling OS X 10.8.2 > http://support.apple.com/kb/DL1581 Then, see if Help Viewer works

17 replies

help viewer crashes

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