ipod touch error 3014

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ipod touch error 3014

I plugged in my ipod and installed the newest update, ios 6. After that whole precedure the ipod is stuck at the usb connect to itunes screen.

I load up my Ipod and it tells me to do an update and recovery. As it starts it tells me I cannot and gives me the error 3014. This Ipod was working just fine literally before this.

I have the newest version of itunes.

Before this situation, when I plugged it in I could open the picture files. Now my computer has trouble recognizing it. OCCASIONALLY itunes will find it but not my computer. Yet the end result is the same.

iPod touch, iOS 6, 4th Generation

Posted on Feb 3, 2013 5:10 PM

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Answer 1

lllaass

Level 10

210,513 points

Feb 4, 2013 6:34 AM in response to avalor92

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

The "device may need service" means a hardware problem. in that case make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar

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