iTunes not launching - no .exe

You might try a manual install/repair.

The instructions below I've done with Windows 7 64 bit.

After downloading the latest version of iTunes from Apple, extract the files in “iTunes64Setup.exe”

(If you have never done this, you may need to download a program such as WinRAR [64 bit].)

Run just, AppleMobileDeviceSupport64.msi and choose repair.

If that does not do it, remove as much as possible again and manually run each install file in the following order.

AppleApplicationSupport.msi

Bonjour64.msi

AppleMobileDeviceSupport64.msi

AppleSoftwareUpdate.msi

iTunes64.msi

If there are any errors, stop, and write back with the results.

OK so now you have a clean malware scan and you have run the disk check.

if I understand correctly you have:

ProgramFiles\CommonFiles\Apple\InternetServices and

ProgramFiles\CommonFiles\Apple\MobileDeviceSupport.

Which contain some files that can't be deleted but you were able to delete the others in those folders - in otherwords you do have permission to delete files there.

IThese files may damaged but were not fixed by the disk check and Windows can't delete them. A way out of this is to rename the two folders so the installer will not see them.

For example

ProgramFiles\CommonFiles\Apple\InternetServicesold

ProgramFiles\CommonFiles\Apple\MobileDeviceSupportold

Before you try reinstalling it might be a good idea to open your virus checker and look in the quarantine folder. Can you see anything that looks like iTunes there, this is just in case your virus checker has been attacking iTunes.

If that's OK temporarily disable your security software while trying to install iTunes - again just in case it is interfering with the install. This shouldn't be too dangerous if you are using a router with a firewall, but you can disconnect from the Internet while the security software is disabled.

A Google search led me here,

http://download.cnet.com/WinRAR-64-bit/3000-2250_4-10965579.html?tag=contentBody ;pop

Before trying individual installs, do you still have the missing exe problem or something different?

The problem may have changed.

Is there any error message when you try to start iTunes?

Added

When you looked in the quarantine folder were there and files that looked iTune related? There wasn't any need to delete them as they were already in Quarantine. I wanted to check that the virus checker was not removing iTunes exe

Did you disable the security software when you did the install. It should not be necessary but occasionally things can go wrong so it is worth trying when things are difficult.

Message was edited by: polydorus

OK, what you are seeing almost certainly is iTunes.exe but that you have hide known extensions check in your view options.

To confirm this, go to c:\Program File\iTunes, click on Organize at the top left of windows explorer and select; Folder &search options>>view tab.

Uncheck "hide extensions for know file types"

I think you will find that you do have iTunes.exe. You can tick the box again once you have checked this if you don't like seeing extensions.

For my own peace of mind cound we review why you thought iTunes.exe was missing? There is a specific malware issue which can cause a message that iTunes.exe is missing.

Did you get a mesage that iTunes.exe was missing?

This problem is normally fixed with malware bytes.

If that's the case, we now have a different problem to deal with which is error message free launch failure.

No worries, you are not the first to fall for that one, I should have cottoned on sooner. :-)

So lets start again.

Do you have Quicktime installed?

If so does it work?

Is it the latest version? I have QuickTime 7.7.3

You can check by opening Quicktime and then click on Help>>about.

One of the commenest casues of silent launch failure after an iTunes upgrade is an out of date Quicktime.

Also could you open the task manager and click on the processes tab

Then click on image name at the top of the leftmost column - this sorts the process names into alphabetical order.

Now try to start iTunes, Does iTunes.exe appear and if so does it go away again quickly or persist?

This is turning into a real marathon. :-)

iTunes should not need Quicktime in order work, however it is just possible that iTunes is confused about wether Quicktime is installed so It would be a good idea to install it.

http://www.apple.com/quicktime/download/win.html

I am not hopeful

SO now we have covered the two common causes of silent launch failure, Quicktime and Malware.

I would like to try looking in the Windows Event Viewer to see if there is anything helpful there.

Try to launch iTunes, then before you do anything else, start the Event viewer so that any message is at the top of the list.

Type Event Viewer into your search box, or you can start it from Control Panel>>Administrative Tools>>Event Viewer.

Click on Windows Logs

Then double click on Application

You are looking for an error, or a message near an error which has iTunes.exe in it.

Something that looks a bit like this:

AppName: itunes.exe

AppVer: 10.2.1.1

ModName: dnssd.dll

ModVer: 2.0.4.0

Offset: 0000246c

Double click on the message and you will get this:

Click on copy and paste the result into your post.

Hopefully some kind of clue will emerge. :-)

Thanks, that's an installer error.

The iTunes short cut is a special short cut that checks to see if iTunes is properly installed.

AS a quick check, try double clicking on iTunes in Program files\iTunes, that runs iTunes itself without going to the installer first.

Does anything different happen then?

Assuming iTunes doesn't launch there is another thing we might try.

I assume that you have a copy of iTunesSetup save on your PC from when you downloaded it.

Try right clicking on it and choose run as administartor.

When you run it you will probably be offered the choce between repair and uninstall. select repair.

This is in case the install wasn't to complete properly before without run as adminstrator.