This in unbelievable. Like someone was saying, this is an ongoing issue. The thing is Apple is the most succesfull company out there but that's based on people stupidity and not knowing their rights. Apple is smarter...everywhere you go you have to accept their terms. So earlier today when this happened to me, after a little research on this I decided to call Apple support. Of course they wanted to accept their terms and because my phone was out of waranty I wouldve had to pay a fee. I then called back and gave them my work phone serial number, which is still under waranty, but same thing. The support is available for free for only 90 days. I really got frustrated at that point with their demand of charging fees to support their products and software products which caused a lot of damege to ... see how many people cry about it just here. Honestly I was almost not gonna write this and I think many out there dont do it either.
My frustration was huge because I work in the AV industry and we buy tons of Apple products. For instance today I had 10 brand new Ipads and I told Apple over the phone I can give you the serial number of one of them so you can help me out and stop demanding fees. They said no, and they would help if it only happened on that specific device.
The thing is theyr devices run their software...and as you see it is not only one taking the crush...so basically they should support without asking about fees when people are suffering and their success is based on people credibility.
Last, when I was suposed to get transfer to talk to a supervisor, while waiting they hung up on me.
Ugly.