Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Resetting iPhone 5

I purchased a iPhone 5 64GB that was jail broken and do not want a jail broken phone. I have selected erase all data on the phone and it seems to be hanging now for 30min. All I see is the spinning lined circle.


Thank You

Posted on Feb 5, 2013 4:57 AM

Reply
2 replies

Feb 5, 2013 5:02 AM in response to Seanrobrien

Did you go to Sttings > General > Reset > Erase All Content and Settings and then do a software update to try and restore the iOS?


There isn't anything else we can suggest or do to help with an iPhone that has been jailbroken...that would be agains the Terms of Use for ASC.


You may need to visit an Apple store genius bar and see if they will help restore this iPhone,

Resetting iPhone 5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.