My Macbook Pro no longer working with my Epson GT S50...HELP

Question

My Macbook Pro no longer working with my Epson GT S50...HELP

I have been using the epson gt s50 scanner for 2 yrs now. I upgraded my MacBook Pro to MT Lion OS X 10.8.2 a few months ago (Big mistake-comuter is now slower than my crappy Dell work computer). Anyways, I used my scanner this morning without any difficulties but now my computer and scanner stop working together. My Macbook recognizes the scanner and it allows me to scan the document but once the scan is complete it is not appearing in the folder that it should be in and the image of the document is also not appearing on the screen as it usually does. I looked for the document elsewhere in my computer just in case I missplaced my folder but that is not the case. I tried to reinstall the scanner disk as directed by the scanners manual with no luck...This is the message I received from my Mac "You can’t open the application “Epson” because PowerPC applications are no longer supported."

I dont understand how I can use this scanner for 2 yrs, majority of the day yesterday and approx 30 minutes this morning and then all of a sudden they are no longer compatible.

Any help would be GREATLY appreciated.

I AM TOTALLY ILLITERATE WHEN SPEAKING TO ME IN COMPUTER LINGO...SO PLEASE KEEP THE TERMINOLOGY SIMPLE FOR ME. LOL!

Thanks again!

MacBook Pro, Mac OS X (10.6.7)

Posted on Feb 5, 2013 8:40 AM

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Answer 1

sig

Level 8

35,862 points

Feb 5, 2013 8:45 AM in response to Amanda from Chesapeake

Have you checked the Epson web site for updates to their scanning software?

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 114307&infoType=Overview&iref=internal_search

Click on the Drivers and Downloads.

Next page select your OS.

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Answer 2

Feb 5, 2013 8:54 AM in response to sig

Thx Sig for your response...

I went to the link you submitted for me and I followed the directions below. Unfortunately there wer NO SOFTWARE UPDATES... By the way, I use image capture to scan with this scanner...

Any other help would be greatly appreciated.

ICA Scanner Driver 07/17/12 More Info

Description: The latest Mac OS X ICA scanner driver for your Epson product is available only via Apple's Software Update. Here's how to get it:

Connect the all-in-one or scanner to your Mac and power it on.

Select the menu, then Software Update.

Follow the on-screen instructions to install the available updates.
Note: Software Updates may find multiple updates for your system. You may choose to install all or some of the updates by clicking on Show Details.

Compatible Systems: Mac OS X (v10.8.x)

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Answer 3

sig

Level 8

35,862 points

Feb 5, 2013 9:16 AM in response to Amanda from Chesapeake

Try here:

http://support.apple.com/kb/DL1398

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Answer 4

Feb 5, 2013 9:21 AM in response to sig

Thx Sig...I will try it. Ill let you know what happens. 🙂

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Answer 5

Feb 5, 2013 10:33 AM in response to sig

Hi Sig, I tried the below link and downloaded the update but it was not successful. I am not getting the error message "You can’t open the application “Epson” because PowerPC applications are no longer supported"

Try here:

http://support.apple.com/kb/DL1398

Any other ideas...by chance?

Thanks again for your time and help!

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Answer 6

Csound1

Level 9

60,063 points

Feb 5, 2013 10:36 AM in response to Amanda from Chesapeake

Amanda from Chesapeake wrote:

Hi Sig, I tried the below link and downloaded the update but it was not successful. I am not getting the error message "You can’t open the application “Epson” because PowerPC applications are no longer supported"

Try here:

http://support.apple.com/kb/DL1398

Any other ideas...by chance?

Thanks again for your time and help!

You downloaded an out of date version of the software, a PPC version which has not been supported for some time. Locate the version for Mountain Lion and use it. Better yet use Image Capture and Preview, they will work and you already have them.

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Answer 7

Feb 5, 2013 10:50 AM in response to Csound1

I need to do more research because I was using the image capture and that did not work. Thanks anyways... I will eventually figure it out. Have a good day Sig

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Answer 8

Csound1

Level 9

60,063 points

Feb 5, 2013 10:53 AM in response to Amanda from Chesapeake

Amanda from Chesapeake wrote:

I need to do more research because I was using the image capture and that did not work. Thanks anyways... I will eventually figure it out. Have a good day Sig

I'm not Sig, but I'll pass that on 🙂

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Answer 9

sig

Level 8

35,862 points

Feb 5, 2013 12:15 PM in response to Amanda from Chesapeake

"I am not getting the error message "You..."

That driver is the latest and dated Dec. 11, 2012.

Csound1 she said, "I am not getting..."

That's because it is not a PPC application.

Amanda,

The scanner is supported with thar driver. Contact Epso support. They may have a work around for you.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&cate gory=Products&infoType=Contact&oid=114307&prodoid=63079022

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Answer 10

Csound1

Level 9

60,063 points

Feb 5, 2013 12:18 PM in response to sig

sig wrote:

"I am not getting the error message "You..."

That driver is the latest and dated Dec. 11, 2012.

Csound1 she said, "I am not getting..."

That's because it is not a PPC application.

Thanks, clearly I misread that.

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