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7.6.3 Firmware Update Woes Today, anyone else? Think twice about it!

Firmware update to 7.6.3 with the Time Capsule today. Normally I don't do these unless I have to but I was tempted in case some additional functionality might be available there or in the new Airport Utility such as being able to view DHCP address for ethernet attached devices.


For three hours, suffered with internet service going on and off. Amber indicator on Airport Utility for Internet on and off. Contacted cable internet carrier, all fine. Contacted Apple, recommended a warm reset via Airport Utility and seemed OK for a while and then behavior continued when pressing on to update the 4 peripheral Airport Expresses which both extend network and deliver Airplay.


Ultimately had to do a factory reset of all of them in sequence, seems OK for now but have lost all DHCP reservations and Port Forwarding which is a pain in the neck.


Unless there's a good reason to update firmware, I would wait.


Interested in the experiences of others. And if anyone knows of a way to simply view the DHCP IP address of wired attached devices I am interested...


Mitch

Posted on Feb 7, 2013 9:32 PM

Reply
58 replies

Apr 28, 2013 5:54 PM in response to mvgossman

I have questions about even updating my Extreme from firmware version 7.4.2 to 7.6x ! Things have

been pretty much ok with a variety of different OS computers and connectivity both wireless and ethernet.


Any reason I should be hesitant to upgrade from 7.4 era firmware ? Any idea of exactly what the major

advancement/improvement might be? I'd hate to wind up paying AppleCare to diagnose some new issue

and as stated elsewhere here, i tend to be in the mindset of 'ain't broke don't fix' -- Just really curious what

the big advantage over 7.4 would be if any -- is it a stability or performance improvement in any way?


Thanks very much for allowing me to tag onto this thread for anyone's expertise about this ....

Jun 6, 2013 8:19 AM in response to mvgossman

I have time capsule (gen 4), two airport express extenders, (gen 4). Everything was stable for over one year. I updated to 7.6.3 and my network crashes regularly. I am at a loss to figure this out. so disappointed. (and of course, I also updated my neighbors Apple Wi-Fi network like mine… He thinks I'm a real genius…NOT!.... disaster)

Jun 17, 2013 4:06 PM in response to mvgossman

I was on the phone for two hours yesterday with Apple Care as I was installing a new 2 TB Time Capsule. I upgraded Airport Utility yesterday morning before hooking up the new time capsule. Mistake.


After two hours of rebooting and resetting, my Imac could still not see the time capsule--although we were able to set up router passwords etc via an Ethernet connection. Therefore we knew it was the Airport Untility and not the hardware. Wi-fi works and the machine backs up wirelessly, but I have to use my macbook air (or ethernet cable) to "see" the time capsule. (Airport utility hasn't been updated on on the Macbook).


I was reading through this forum and was about to downgrade Airport untility. However, before doing it, I called Apple care again with the case number to give it one last chance for any possible options other than downgrading. A woman answered and said "before you downgrade, try one more thing we discovered today". (today being June 17, 2013)


This is what we did and it worked immediately: Preferences-->Network--> Highlight "wi-fi"-->advanced-->TCP/IP-->Congfigure IPV6-->choose "link-local only"--> click "ok"


The time capsule immediately showed up over the wireless connection.


She said that she just heard about this fix this morning. They don't know why it works, but she said almost everyone's issue was fixed when they did this configuration.


My printer still isn't working, but that's something that will wait until this weekend. I need a rest from this "upgrade" : )


Hope this works for most of you as well.

7.6.3 Firmware Update Woes Today, anyone else? Think twice about it!

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