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Do you want to erase this iPhone and sync with this iTunes library?

Why ON EARTH would I want to do this?? Come on Apple, copy protection aside, this is the stupidest prompt in the history of prompts.


The basic problem (if you Google it) that many many many many legitimate purchaser's of music are running into is this prompt. And here is why:


1. We have an iPhone with a bunch of purchased songs on it and was at one point working with another iTunes library.

2. For whatever reason our computer crashes, the computer is gone/sold, not available, dead, pick your poison, it happens.

3. We setup a new computer and install iTunes and get a prompt to "Authorize" this computer (apparently we get 5 authorizations total).

4. We try to get all the songs from our iPhone back into iTunes and click the Sync button and ...

5. We get the following:


The iPhone "Your iPhone's name" is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?


An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library.


Really? This is what I have to do, wipe out all my purchased songs so that iTunes and sync with a new library? At what point did Apple think this idea was even remotely in the best interest of their customers? Seriously?


So now I'm stuck with an iPhone with songs on it, a computer with songs on it, but neither able transfer songs ... Happy Happy Joy Joy. This is NUTS!? Why punish people that you can verify they've purchased their songs with this bizarre scheme ... and further more, what if some of my songs on my iPhone were brought in from a valid CD purchase?


So my only way out of this craziness, is to use a 3rd party app that will hack the transfer for me? This is good how? I'm sorry, but at what point did Apple's $40 Billion (yes Billion) profit for 2012 instigated this sort of treatment to valid paying customers?


So ... here I am, anyone have a solution to this using "valid" means (without losing all my music) or is 3rd party hacks my only option?


Rob

iPhone 4S, iOS 5.1.1, iMac ... moved to PCs and Windows 7

Posted on Feb 11, 2013 10:51 AM

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Question marked as Best reply

Posted on Feb 11, 2013 11:37 AM

See Recover your iTunes library from your iPod or iOS device.


tt2

44 replies

Aug 19, 2014 7:14 AM in response to Deniage

I believe it only affects the media, but I'd hate to try and find out too late that I'm wrong. If you wipe out the apps you also wipe their associated data. You can redownload the apps, but if you don't have a backup of the data then it is gone for good. The backed up data is only restored if the app itself is present in the library and is can be put on the device at the same time as the restore is implemented.


tt2

Sep 29, 2014 11:20 PM in response to turingtest2

Deniage wrote:


Will "erase and sync" delete only apps and music or will it also delete contacts,messages,photos etc?



turingtest2 wrote:


I believe it only affects the media, but I'd hate to try and find out too late that I'm wrong.


For anyone finding this thread subsequently and wanting the answer to this question; from my recent experience, it does ONLY delete the itunes media, NOT apps or other data on the device, confirmed by doing it on two ipads and two iphones under iOS 8 / Mavericks with iTunes up to date. The obvious caveat to this is that earlier or future versions of itunes may work differently.


To put some context to it, I wasn't in the same position as others in that I had the original itunes library on a PC laptop (mostly music from CD), and the phones had only a few tracks on them due to lack of space. I recently bought a larger iphone 6 and wanted to add some music, but had only ever backed up to the Mavericks system, never synced content, so I hadn't encountered the scary 'erase and sync' message before. An erasure wouldn't have been the end of the earth as all devices were fully backed up, just time consuming. The iphone 6s were both restored from iphone 5 backups, so were treated for sync purposes as those phones.


I did a last sync to the PC, removing the few bits of content that were on the phone, then full backups on the Mac (including apps) before hitting the 'erase and sync' option in itunes on the Mac. There was only a brief pause before it started syncing the new content. Nothing else at all was affected.

Mar 28, 2015 2:25 AM in response to turingtest2

turingtest2 wrote:


As long as you have recovered all of the media and backed up the device then you should restore the backup that you have taken rather than use the "erase and sync" option. See Recover your iTunes library from your iPod or iOS device for details. There are additional steps in there that make sure that your contacts and calendar information are preserved and imported into the new computer. Restoring a backup has another advantage in that the backup set is then archived and can be used again in future, otherwise iTunes maintains a single rolling backup for each device.


tt2

when i got the iPhone 6 plus, i messed up the Windows machine i was running iTunes on. so i backed up my iPhone 5 to a Mac i borrowed from a friend & restored the iPhone 6 from that backup. unfortunately, it now thinks that it's synced to the messed up Windows machine. i haven't been able to recover any files from the iTune folder.


i was, however, able to restore my iTunes library, and with restoring from the 5, did not lose any contacts/messages/etc.


i have now refurbished my Windows machine but am getting the "Do you want to erase this iPhone..." message when i try to add content to the iPhone 6. i tried following the directions in your link above (backed up the iPhone 6 to the Windows machine and then restored from backup), but when i try to add media to the iPhone 6 i'm still getting the erase message. i'm pretty confident that i will not lose anything if i agree to the erase and sync message, but i was wondering why the steps you suggested didn't work to sync the phone?

Mar 28, 2015 3:09 AM in response to anisodragnfly

As long as have the device backup, and all of the content in the library, then it should be OK. Not sure why you are getting that message if you've restored the device already on the same machine, but hopefully if you let it go through this time you won't get those warnings in future.


Going forward see Backup your iTunes for Windows library with SyncToy to make sure you're always able to use the same library with the device even if you have to change computers.


tt2

May 31, 2015 1:58 PM in response to Rob A.

The iTunes design is a real mess and it has been since day one 7 years ago. Whomever designed "sync" and "backup" doesnt understand what those terms mean. So I hope whats revealed below clears up the problem and question, and then what iTunes needs to do to clean up the "sync" mess.


First let me help you get past that kooky and very threatening erase message when "sync'ing" ....


FIRST STEP

Ok first go into itunes and find the homepage for you device and run a manual backup. That just makes sure if anything is lost when you "sync" you have a backup.


SECOND STEP

Second of all, if you get the "The iPhone ? is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?" it doesnt mean what anyone on this blog has said it means.


What it means is that you have some files on your phone (most likely voice memos or music) that were once stored on another computer with itunes. It doesnt mean your complete phone is out of sync. And it does NOT mean it will erase your phone, like it suggests. How can it erase your phone, when the original computer and itunes backup is lost??? LOL. That's impossible! All it is really saying is your phone has a few files that were once backed up on another device and that device is not hooked up now. So, it just wants to know if its ok if it copies those to a new sync on a new itunes on your current PC. Thats all! So whomever designed iTunes needs to go back to programming school and learn some clarity in their writing.


I had this same problem. But mine was because my VOICE MEMOS were once copied from an older PC, thats now gone. I didnt panic.I clicked the "music" category as before, then selected to manually sync and chose to include Voice Memos. It then asked if it was ok to erase the phone (which it doesnt do as I explained). I just clicked the prompt asking me to erase and clicked ok, and viola! All it did was copy my voice memos over to my new itunes. Thats all! Nothing else on my phone was touched.


So you dont need to delete itunes library files or any of that crap.....


THIRD PROBLEM SOLVED

Backup wont allow you to get access to your files. Its just for the phone. So it useless in terms of allow you to get audio files, music, or voice memos off your phone.

But, if you sync as described above, it WILL copy your files to your PC and you can then copy then out of the files where they are stored. I had Voice Memos and had no way to get them to my PC. You do NOT need special software. Just sync as described above, then go to c:/Users/YourName/My Music/iTunes/iTunes Media/Voice Memos. Your memos are there! Its a miracle!


Now, here is the confusion......"backup" doesnt back up physical files. "Sync" does. Once your phone drops the music and memos into your pc folders, you can safely removed or copy them. But here is whats wacko.....if you delete the voice memos off your phone, when you synch again, they pop back up into your phone! So, what I did was move them out of the iTunes voice memo folder above. I then sync'ed again. And my phone now knows no memos are connected to iTunes. Now when you sync, they are permanently gone and dont come back. And if you get a new computer, you wont get that nasty "erase your iphone" message.



NOW TO SYNC AND BACKUP


I would NEVER design sync and backup or anything like that. Its not only poorly designed and confusing it doesnt backup or sync anything!


Here is what Apple should do to redesign this whole device-to-pc system

1. Remove the term "sync" from iTunes completely

2. Remove the term "backup", manual, automatic, etc completely

3. Create one simple tab called "iPhone Storage". Under that one tab, give them two options: Copy or Restore. Under copy give two options: Copy iPhone to Computer or Computer to iPhone. Then under each of those list in a simple tree what specific files to copy (example: music, video, podcast, voice memos, contacts, settings, etc.) That allows the user to granularly choose exactly whats copied. Under each tell the user the PHYSICAL FOLDER and location where those files are stored so they can access them. Give user the "option" to backup the iPhone settings or system settings as a separate item. These are tired to Restore. If the user choose Restore, it just restores the iPhone settings itself.....not all the optional files a user had. Thats manually done under Copy.

4.Next, have a settings tab where users have the following radio button options when copying between iPhone and PC:


"Copy New Files Only. Do Not Replace Any Files"

"Copy New Files. Replace Only Older Files"

"Copy and Replace All Files"


Simple. Thats it! Now, there is no confusion as to whats copied, where, and from what device. There are no more mysteries.


As it is now, no one knows what "sync" means. I assumed it meant a complex scenario where the two devices write over each other until they are in parity. But it clearly does not do that as there are many files unique in both systems. Anything other than a complete 100% write over is not syncronization. In addition, sync'ing is a grave mistake in any programming model as it risks writing over many items where you might not want files on the PC back onto the phone, or might want to keep older versions of files or memos, etc etc. A simpler system is needed and Im shocked that a company like Apple that makes $400 billion cant hire a simple logical programmer to finally solve this.

May 31, 2015 3:08 PM in response to AppleIphoneUser22

AppleIphoneUser22 wrote:

The iTunes design is a real mess and it has been since day one 7 years ago.

What do you think was 7 years ago?

iTunes "day one" was January 2001.

NOW TO SYNC AND BACKUP

I would NEVER design sync and backup or anything like that.

No sync or backup whatsoever? So if you designed iTunes, it would not be used for iPads/iDevices?

Here is what Apple should do to redesign this whole device-to-pc system

1. Remove the term "sync" from iTunes completely

2. Remove the term "backup", manual, automatic, etc completely

3. Create one simple tab called "iPhone Storage". Under that one tab, give them two options: Copy or Restore. Under copy give two options: Copy iPhone to Computer or Computer to iPhone.

I don’t want to copy items from my iPhone if they are already in iTunes or vice-versa.

I want to sync the # of plays, last played dates, the saved data from apps, etc.

May 31, 2015 3:24 PM in response to AppleIphoneUser22

In your case there may just have been voice memos to worry about, but in general syncing to a different library with any Apple device may result in the removal of all media currently on the device. Media purchased through an iTunes Store account may be transferred into the library so for those who buy everything through iTunes the situation may not be so significant, but if the media has all come from CD rips, and the media has not been copied to the new computer in some other fashion, it is quite possible for people to lose data that could have been saved. There are free methods and tools available, but far and away the best solution is to maintain a backup of your iTunes library in the first place, and copy that backup into your current computer when needed.


Backup includes settings and data. Sync may initially transfer any purchases on the device into the library, this can include apps and purchased media. Voice memos are also transferred, but media that has not been purchased from the iTunes Store is not copied. Sync then continues by copying selected content from the library to the device.


tt2

Nov 23, 2015 10:41 AM in response to turingtest2

Hi, I had a hard drive crash and lost my iTunes library. After getting a new hard drive I have reinstalled iTunes and redownloaded my iTunes music. All my calendar, contacts, etc, are on my iPhone 6.


My PC is authorised for iTunes and I have now made a backup of my iPhone 6. From what I understand here I literally need to restore from my backup in order to get iTunes to recognise my device and then sync. Is that correct please? I am not worried about losing non-iTunes music from my iPhone because I have the CD backups which I will have to reload anyway into my library.


Apologies if I am asking the question again; iTunes does move on, and I want to make sure I take the right steps.

Nov 23, 2015 4:33 PM in response to lisaD-V

See Recover your iTunes library from your iPod or iOS device. If you have all of the media and iTunes is asking if it should set up as a new iPhone then that should be OK. The key steps are probably 1,3 and 7 iregarding calendars and contacts, particularly if these weren't backed up on the old computer. Backing up the device and then restoring it ensures that no data is lost (assuming all media has been recovered one way or another) and also provides a useful archived snapshot of the device.

tt2

Do you want to erase this iPhone and sync with this iTunes library?

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